CHECK-IN, IDENTIFICATION, SECURITY AND FLIGHT INFORMATION
Identification
What identification do I need to travel?
In order to ensure compliance with Immigration and other governmental authorities Jet2.com customers are required to travel with a valid passport, and any necessary visas where required, on all international flights. Please note that if your photographic ID is damaged in any way it may not be accepted. It is important that your passport or other travel identification documentation is valid and matches the name(s) on your reservation for travel on all flights, including UK domestic flights.
The Czech Republic requires that passengers' passports must be valid for at least 90 days from the date of travel to be permitted to enter the Czech Republic.
EU visitors to Budapest do not require a visa but their passport must be valid for the period of their visit.
It is your responsibility to ensure that you have all the necessary valid and undamaged documentation including visas to meet the immigration authorities’ requirements of your destination country. As Jet2.com is strictly a point to point airline this means that, even if the destination country of your Jet2.com flight permits you to transit without a visa, you will have to pass through Immigration of that country and will therefore need the appropriate visa. Please note that we will not be liable for any consequences of your failure to arrive without the correct documentation and any fines, penalties or other expenditures incurred shall be paid by or charged to you.
The Foreign and Commonwealth website is a useful source for travel information. Visit www.fco.gov.uk/travel.
Domestic Flights
Jet2.com recommends you travel with a valid passport on UK domestic flights but will accept one of the following as an alternative, providing it includes a photograph and is valid on the date of travel:
- EU or Swiss national ID card
- CitizenCard
- Driving licence
- Student ID card (international, National Union of Students or University/College ID)
- Armed forces ID card
- Police warrant card/badge
- Airport employees security ID pass
- Government issued ID card
- Official Company ID card
- Electoral ID card (EIC issued to eligible N Ireland citizens)
- UK Council issued bus pass (Senior Citizens only)
- Fire Arms certificate
We will also permit an expired UK passport for use on domestic flights for up to two years after expiry.
A child travelling with an adult on a UK domestic flight does not require additional ID. Unaccompanied young persons aged 14-16 must carry photographic ID on UK domestic flights.
French resident children
Children aged up to 18 who are travelling without an adult must have a "Quittance du Territorie", which is a form of indemnity signed by the police or Mayor of their town. Unaccompanied French resident children will be unable to board without this completed form.
Portuguese nationals and non-Portuguese residents
Children under 18 years and leaving or re-entering Portugal, unaccompanied by their father, mother or legal guardian, need a travel authorisation. This travel authorisation must be:
*Signed by the father, mother or legal guardian; and
*The signature must be notarised if the father, mother or legal guardian reside in Portugal; or
*The signature must be authenticated by a Portuguese embassy or consulate in the country where the father, mother or legal guardian reside.
This travel authorisation is also required when a person other than their father, mother or legal guardian accompanies minors. In such cases the travel authorisation must also clearly show the name of the accompanying person.
Non-Portuguese resident minors under 18 years and travelling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.
I have heard that it is now a requirement for airlines to obtain passengers' information, including passport number, in advance of travel. When and how will you ask me for this information?
From March 2009, Jet2.com is legally required to provide the UK Home Office with passport data for all passengers departing from and arriving into the UK. You are therefore required to provide Jet2.com with accurate passport data. You may provide this data anytime between the time of your booking and 5 hours before departure. You can provide this data under the Manage My Booking section of the website, through our call centre or this can be taken from you at check-in.
Advance passenger information
Jet2.com is complying with the request for API (advance passenger information). We are investing in new technology to collect the necessary information at check-in and we do not, therefore, anticipate any extra queuing times for our customers. Customers using our online check-in facility will be able to provide their data at the "fast bag-drop", if they have baggage to check-in, or at the departure gate if they have hand baggage only.
However, it is sensible to remind all our customers that check in for international flights closes strictly 40 minutes prior to departure, by which time you must have completed the check in process. We continue to strongly recommend that all customers arrive at the departure airport no later than 2 hours before the scheduled departure time in order to allow sufficient time to complete the check in process and clear Airport Security. If you are planning to travel with excess baggage please allow extra time.
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Check-in
Online Check-in
If you have selected to check-in online during the booking process (this facility is generally available from 28 days up to 5 hours prior to your departure), please ensure you have printed off your boarding pass, and proceed to the ‘Bag Drop’ check-in area. Please be advised that the ‘Bag Drop’ check-in area closes 40 minutes prior to departure. If you are checking in with hand baggage only, please proceed with your boarding pass directly to Airport Security. If you forget to check-in on line prior to your departure or lose your boarding pass, you will be charged a small administration fee on checking-in at the airport.
Please note that on-line check in is not currently available for customers travelling with infants or requiring wheelchair assistance. For these customers, seats will be allocated at check-in.
Airport Check-in
If you have selected to check-in at the airport during your booking process, please go directly to the Jet2.com check-in area assigned to your flight number. If you are travelling with hand baggage only and have not chosen to check-in on line, a 3GBP/ 4EUR/ 6CHF/ 120CZK/ 20PLN check-in charge will be levied at the time of booking.
Can I change my booking once I have checked in on line?
No – once you have checked in on line – no further changes are permitted to that booking.
What time should I check-in?
Our airport check-in desks and our ‘Bag Drop’ facility open at least two hours before the scheduled departure time and close 40 minutes before scheduled departure by which time all customers must have completed the check-in process.
At Jet2.com, we work hard to achieve on-time departures and, as there are mandatory preparations and calculations that can only be completed after check in has closed, we regret that it is highly unlikely that you will be permitted to travel if you arrive late.
We strongly recommend all customers to arrive at check-in no later than 2 hours before the scheduled departure time. If you are planning to travel with excess baggage please allow extra time to complete the check-in process.
What time do I need to be at the Boarding Gate?
You must be at the Boarding Gate no later than 20 minutes before the scheduled time of departure. Please note that flights cannot wait for anyone who has been delayed at Security points within the airport.
Flight Times
All flight times are local and in 24 hour clock. For flights that are very early in the morning (i.e. just after midnight) check-in opens the previous evening 2 hours before the time of your departure. For example: A flight at 00:30 on Monday the 23rd departs in the very early hours of Monday morning so check-in opens at 22:30 on the evening of Sunday the 22nd.
Schedule changes or cancellations
In the unlikely event of any schedule changes or cancellations, we will notify you by email to the email address provided at the time of making your booking. From the Manage My Booking function on the Home page of our website you can view your booking itinerary, request a further email confirmation or select a different email address to which you wish the confirmation to be sent. Please note it is a condition of our contract with you that you recheck your flight times between 24 and 72 hours prior to travelling. If you change your contact email address you must notify our Call Centre, quoting your booking reference, so your reservation record can be updated.
Which terminal will my Jet2.com flight depart from?
Check the list below for details of which terminal your Jet2.com flight will fly from. Any airports not listed below only have one terminal/check-in area. Please also check airport information screens for confirmed check-in details on your day of travel as this may change without prior warning.
- Amsterdam Schipol, Hall 3 Self Check-in Available for passengers with Hand Baggage only: Fast-track the queues!
- Barcelona Airport Terminal A
- Budapest Airport Terminal 1
- Düsseldorf Airport Terminal C
- Geneva Airport Swiss Sector
- Leeds Bradford International Airport Check-in Hall B
- Malaga Airport Terminal 1, LOWER GROUND LEVEL
Please note: There is extensive construction work being undertaken at Malaga Airport. Delays to and from the airport are likely, please allow enough time to get back to the airport.
- Manchester Airport Terminal 1 - Flights depart from GROUND LEVEL check-in
- Nice Airport Terminal 1
- Paris Charles de Gaulle International Airport (CDG) Terminal 3
- Prague Airport Terminal 1
- Tel Aviv Ben Gurion International Airport Flights Depart from Terminal 1 but arrive into Terminal 3.
- Tenerife South (Sur Airport, Reina Sofia)
- Rome Fiumicino Airport Terminal C
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Security
What are the latest security requirements?
Heightened Security Measures at UK Airports
Important Information -
Due to heightened security measures at UK airports, we advise all customers to check in a minimum of 2 hours before departure and to check with your departure airport for updated information on security measures.
Passenger Notice
REVISED SECURITY RESTRICTIONS
New flexibility on liquids for passengers travelling from all EU airports
With effect from 0200 Hours on Monday 6 November 2006, limited amounts of liquid will be allowed through the security search point provided that:
- It is in a container with a capacity no greater than 100ml
- It is carried within one transparent, re-sealable plastic bag with a capacity not exceeding 1 litre; the dimensions for which must not exceed 20cm x 20cm (8” x 8”)
- The contents of the plastic bag must fit comfortably and the bag must be completely closed
- The plastic bag must be carried separately from hand baggage
- The passenger is responsible for providing their own plastic bag. Plastic bags that do not meet the correct criteria will be required to be packed into hold baggage at the time of check in
Liquids Include:
- Cosmetics, gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers, e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, deodorant, shaving foam, aerosols etc
- Essential medicines in liquid form sufficient for the trip as long as they are verified authentic
- Baby milk/food sufficient and essential for the trip (the contents of each bottle or jar must be tasted by the accompanying passenger)
Further information can be found at www.dft.gov.uk
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Flight information
Where can I find the latest flight information?
For up-to-the-minute information on flights to and from the following airports please click on the relevant links below:
Find timetable information on our cheap flights to and from major airports in Europe and the UK.
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