It is essential that you take out travel insurance at the time of booking or have made alternative insurance arrangements if you want to be covered for cancellation of your trip due to contracting swine flu . If you or your immediate family are unlucky enough to be diagnosed with swine flu shortly before you are due to travel you should contact us and your insurance company to cancel your trip. Advice on the symptoms of swine flu and further medical advice are available at www.dh.gov.uk/en/Publichealth/Flu/Swineflu/index.htm .

We are a non-refundable airline and will not refund monies paid. Clearly if you cancel your trip due to contracting swine flu you may be able to claim a refund from your insurance company subject to your policy terms and conditions. If in fact you or your family develop swine flu whilst on your trip your insurance company should cover your medical expenses as long as you did not travel against medical or the Foreign and Commonwealth Office advice. Be warned that if you travel with clear symptoms of swine flu you may have any claims for medical expenses abroad rejected by your insurance company.

So remember:

• 1. Take Out Travel Insurance at the time of booking and if you haven’t yet, buy some now. Policies on this site do not cover medical or cancellation/curtailment claims arising from either your or a close relative’s pre-existing medical condition.
• 2. If you think you or your family may have developed swine flu a week or less before you travel, please check with the NHS or your GP.
• 3. If you need to cancel, inform us promptly, tell your insurance company and follow their advice.

The Foreign and Commonwealth Office website provides the latest travel advice and details any travel restrictions that may apply, prior to departure. The website provides the most up-to-date information on swine flu and measures to take before, during and after travel.

It is essential that you take out travel insurance at the time of booking or have made alternative insurance arrangements if you want to be covered for cancellation of your holiday due to contracting swine flu. If you or your immediate family are unlucky enough to be diagnosed with swine flu shortly before you are due to travel you should contact us and your insurance company to cancel your holiday. Advice on the symptoms of swine flu and further medical advice are available at www.dh.gov.uk/en/Publichealth/Flu/Swineflu/index.htm .

Clearly if you cancel your holiday you will have to pay the relevant cancellation charges but any cancellation charges you incur due to contracting swine flu may be claimable from your insurance company subject to the policy terms and conditions. Alternatively you may wish to amend your holiday to travel at a later date subject to availability and our terms and conditions.

If in fact you or your family develop swine flu whilst on holiday your insurance company should cover your medical expenses as long as you did not travel against medical or the Foreign and Commonwealth Office advice. Be warned that if you travel with clear symptoms of swine flu you may have any claims for medical expenses abroad rejected by your insurance company.

So remember:

• 1. Take Out Travel Insurance at the time of booking and if you haven’t yet, buy some now now. Policies on this site do not cover medical or cancellation/curtailment claims arising from either your or a close relative’s pre-existing medical condition.
• 2. If you think you or your family may have developed swine flu a week or less before you travel, please check with the NHS or your GP.
• 3. If you need to cancel, inform us promptly, tell your insurance company and follow their advice.

The Foreign and Commonwealth Office website (www.fco.gov.uk/en/travelling-and-living-overseas/swine-flu) provides the latest travel advice and details any travel restrictions that may apply, prior to departure. The website provides the most up-to-date information on swine flu and measures to take before, during and after travel.

• Special Requirements
• Mobility Assistance

Special Requirements

What if I have special requirements or a medical condition?

Jet2.com endeavours to meet the requirements of customers with special requirements, for example, expectant mothers, or those with a medical condition, provided they notify us of their special requirements at the time of making the booking. This must be done by contacting our Call Centre on +44 (0)203 031 8103 before booking both inbound and outbound flights.

Can I bring medical syringes onboard?

If you need to carry syringes, needles, insulin pens, epipens and medication in the aircraft cabin, you must carry a letter from your doctor confirming the need to carry them with you. If injections are required during the flight, they must be self-administered. Jet2.com is happy for you to travel with injections where your medical condition requires it. As security screening at airports is outside the control of Jet2.com, you should discuss a contingency plan with your doctor to enable you to travel safely in the unlikely event that the authorities do not allow your equipment to be carried in cabin baggage.

You will need to declare the needles at Check-in, Security and to the senior cabin crew member when boarding the aircraft.

Can Jet2.com supply oxygen onboard?

Oxygen is carried on board but this is strictly for emergency use only. While we are not able to supply oxygen for your own non-emergency use, you may carry your own therapeutic oxygen, subject to appropriate medical clearance from us. Please contact our Call Centre for further information. A medical certificate confirming that oxygen is required for medical reasons and that the person is suitable for carriage by air must be produced at check-in.

Am I fit to fly and fit to travel?

It is your responsibility to be reasonably satisfied that you are medically fit to fly and to travel and/or that all precautions recommended by your doctor are in fact taken before, during and after flight. No medical examination is necessary unless you have any reason to suspect, or ought reasonably to know, that you have a condition which might be exacerbated by the normal operation of an aircraft or could cause difficulty if no access is available to professional medical assistance before the end of the flight. If in doubt, we recommend that professional medical advice is sought before flying. It is of course in your interests to remember to ensure that you notify your travel insurer about any pre-existing medical conditions.

Due to my medical condition, I need to carry extra baggage. Can you increase my personal baggage allowance in these circumstances?

Provided you can evidence your requirements with a letter from your doctor, we are prepared to carry an additional 13kg of baggage at a concessionary rate of 10GBP/ 13EUR/ 20CHF/ 360CZK/ 55PLN per flight payable locally. Weight in excess of 13kg will be carried at the standard excess baggage rate per kilo. Specialist medical equipment e.g. dialysis machines, may only be carried strictly on a ‘Limited Release’ basis. Please be aware that such items are clearly not designed for air travel and so are vulnerable to damage. You are therefore advised to pack them very carefully. We remind you that it is not permissible to carry perishable items e.g. food products, in checked baggage.

If our flight is delayed or diverted, what special assistance can you offer me?

While it is rare for our flights to be delayed or diverted, clearly for safety reasons such disruptions can happen and they are generally due to matters outside our control.

We have appointed handling companies at airports to look after our customers on our behalf, in these circumstances. If you are registered disabled, please make your particular needs known to them as they will try to offer extra assistance.

I have injured my leg and cannot bend my knee. Is this a problem?

Firstly, we would suggest you immediately contact your travel insurer to seek their assistance.

In order to fulfil safety requirements you must pre-advise Jet2.com a minimum of 48 hours before departure and you may need to purchase additional seats. Any plaster cast must have been in place for at least 48 hours before departure. You may also be required to provide Jet2.com with a Medical Information Form (MEDIF) or a Fitness to Fly certificate.

We regret that if you cannot achieve this, you are unlikely to be permitted to travel.

I have had a plaster cast fitted – can I still fly?

Firstly, you should contact your travel insurer to seek their assistance.
You will not be permitted to travel with us if the plaster cast has been fitted within 48 hours of the scheduled departure of your flight. Please also be aware that any person travelling with a plaster cast will need to carry a fitness to fly certificate from your doctor.

I have a nut allergy – do you sell nuts on board?

Whilst we do normally sell nuts onboard our Jet2.com flights, if you make our call centre aware of your allergy and also mention this to the crew on boarding the aircraft, we will endeavour to not sell nuts onboard your flight and we will also ask other customers to refrain from eating nut products.  We cannot however guarantee this and customers are free to consume their own food onboard.

I have chicken pox – can I still travel?

For the safety of all of our customers, it must have been 7 days since the first spots appeared before we would consider carrying any person with chicken pox.  We would also ask for a fitness to fly certificate from your doctor to confirm this.

Travelling with seeing or hearing dogs

With the exception of registered guide dogs accompanying a person with seeing or hearing disabilities, no animals are permitted to be carried. Subject to availability, Jet2.com may carry guide dogs free of charge on UK domestic flights. Flights must be booked through our Call Centre so that appropriate arrangements can be made.  Unfortunately we do not offer carriage of guide dogs on international flights where national rules do not permit it.

Can I carry ashes onboard the aircraft?

We do permit the carriage of ashes onboard our aircraft and we will endeavour to pre-board any customers carrying ashes.  We would ask that you contact our call centre so that necessary arrangements can be made.

Can I fly safely after I have been on a diving holiday?

We recommend that you check with your diving instructor as to the amount of time you need to leave between diving and flying.  The time required can vary between 24 and 48 hours.

Medical Information Form

If you have special medical requirements, you must contact our Call Centre before making a booking. They may ask you to pass the form below (Part 2) to your GP for completion and return to us. You may download & print the form via the link below.

When completed, please post back to the address below, marking the envelope "Medical in Confidence".

Customer Support
PO Box 304
Leeds
LS19 9DY
England

Medical information form

Adobe Acrobat is required to view the form above, download Adobe Acrobat here

Restraints for Children with Special Needs

Please be advised that as Jet2.com is a low cost airline and that the needs of children can vary greatly, Jet2.com is unable to provide any other restraint except for the normal lap belt. Subject to prior confirmation from our call centre, restraints may be used on board in order to assist with the travel of children with special requirements.  Any restraint used would have to be front facing and be able to be properly secured on the aircraft seat by use of the normal aircraft seat lap straps.

Please note that the standard dimensions of our aircraft seats are as follows: Length 40.7cm, Width 40.6cm and Height 73.6cm

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Mobility Assistance

How can I ensure I will get the mobility assistance I need?

Level of Assistance

Subject to prior booking, we are able to arrange for mobility assistance to suit your needs.  Sometimes the level of assistance may vary depending on what the airport is able to provide. Jet2.com generally relies on specialist 3rd parties to provide this assistance, who are often appointed by the airport authorities themselves. It is important that we know your requirements in advance to ensure these are communicated effectively and you are provided with the appropriate level of assistance.

Jet2.com is able to offer three levels of assistance.

• Assistance from check-in to the top of the airbridge/bottom of the aircraft steps (WCHR)
• Assistance from check in to the door of the aircraft (WCHS)
• Assistance from check in directly to your seat in the cabin (WCHC)

Should you have any queries, please contact  us on our dedicated mobility assistance number shown below.

Booking methods

Assistance for customers with reduced mobility is available subject to prior booking either on-line at the time of making the flight booking or through our dedicated mobility assistance tel: +44 (0)203 031 8103.

You can book mobility assistance on-line by ticking the wheelchair requirement box and following the on-screen instructions at the time of making the flight booking. Please note our automated booking system allows a maximum of 2 mobility assisted places per individual flight booking.

If your party requires 2 or more mobility places or these places have already been taken on your flight, please contact our Call Centre on our dedicated mobility assistance number: +44 (0)203 031 8103 and they will be happy to assist you with your booking.

Please note that if a person with reduced mobility arrives at check-in without pre-booking assistance, for safety reasons, we may not be able to allow them to travel. Subject to our normal change fees the booking may of course be changed to a later flight.  Therefore please pre-book to avoid disappointment and disruption to your travel plans.

Seating on the aircraft

Please be assured that on all our aircraft we block off seats for our customers with reduced mobility and their companion(s). These seats are generally towards the front of each cabin section and close to the onboard toilet facilities. If you have a confirmed mobility assistance place our check-in staff will make every effort to sit you and your party together in accordance with your requirements, provided of course that you check-in at least 2 hours prior to departure.

Wheelchairs/Mobility Aids

Carriage of mobility aids

In addition to your hold baggage allowance, we will carry up to two pieces of mobility equipment per person free of charge in the aircraft hold subject to capacity of the operating aircraft. Please ensure you have taken out suitable insurance for this equipment as the carrier’s liability is limited by the Montreal Convention.
Special permission must be requested when bookings are made for mobility aids over 32kgs because of weight and space restrictions. Due to limited space on the aircraft and for safety reasons motorised mobility aids may only be carried provided the following criteria are all met:

• The weight of the motorised aid is no more than 60kgs (this weight is a total weight and inclusive of any batteries and prior to any dismantling required for carriage).
• Motorised aids over 32kgs in weight must be pre-booked via our Call Centre by contacting the following number +44 (0)203 031 8103.
• The motorised aid must be dismantled and separated into parts with one single part not exceeding a maximum of 32kgs.
• The wheelchair/scooter is powered by dry cell or sealed, non-spillable battery(ies).
• The battery(ies) remain(s) upright and securely attached to the body of the wheelchair/scooter but is/are disconnected and the battery terminals insulated to prevent accidental short circuits.
• The person or their carer is responsible for any dismantling and reassembly of the mobility aid. The dismantling takes place at the check in counter and re-assembly at the baggage reclaim area at the arrival airport.
• Comprehensive insurance is in place for damage, delay or loss as claims against the airline will not be considered.
• Evidence is provided at check-in that the passenger is Registered Disabled.

If the above criteria are not met the mobility aid will not be carried. To avoid disappointment, please do not arrive at check in if your mobility aid does not meet these criteria.

Check-In

You must check-in at least 2 hours before the scheduled flight time so that we can ensure you receive the pre-booked assistance and are taken to the aircraft in plenty of time.

Changes to Bookings or Flights not Flown

At Jet2.com we want to ensure that all of our customers requiring special assistance are able to fly with us with the minimum of inconvenience. Therefore if a mobility assistance place is booked but you find you are unable to use your flight booking, it is a condition of your carriage that you, or the person making your flight booking, notifies us by contacting our dedicated mobility assistance number: +44 (0)203 031 8103, with as much notice as possible, so that we can reallocate the assisted place to another of our customers.

If you need to change the date of your booking, this must be done through our dedicated mobility assistance number: +44 (0)203 031 8103 so that we can ensure your original assisted place is correctly cancelled and made available to another customer.

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