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Website booking help form




Website & Email Technical Support

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Please visit our comprehensive Questions section for further information on booking with Jet2.com or read below for more technical information.

AOL users

It is recommended that AOL users minimise the AOL browser and attempt bookings through one of the browsers supported below. You may follow the link for information on how to download the latest browser versions.

Jet2.com Email Confirmations

Setting your email spam filter to receive from both jet2autoconfirmation@jet2.com and noreply@ezine.jet2.com will ensure safe delivery to your inbox. This will help prevent your email booking confirmation from being blocked or classified as spam.


Jet2.com Website Usage

Screen resolutions
We recommend the Jet2.com site be viewed at a 1024 x 768 screen resolution.


Internet browsers
For optimum viewing of Jet2.com we recommend you use one of the following browsers:

Windows 98 systems and above:

Macintosh:

We no longer support Internet Explorer for the Mac, please see Microsoft's recommendations at the following link... www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx. Please note Mac OS9 may be incompatible with some features of our site.


It is recommended that all browsers are used with 128-bit encryption.


How do I check my browser version?
Windows 98 systems and above - From the menu bar of the browser click on:

Macintosh systems - from the menu bar click on:


Flash
We support Flash Player version 5.0 and above. If your browser does not support Flash, alternatives may be shown. If you have a version of Flash earlier than 5.0, please upgrade to the latest version by visiting this site: www.macromedia.com/go/getflashplayer.


JavaScript
To use the Jet2.com website you will need to enable JavaScript in your web browser. If your browser does not support Javascript we advise you upgrade your browser.

Internet Explorer 5 or above:

Mozilla Firefox for Windows 1.0 or above:

Mozilla Firefox for Machintosh 1.0 or above:


What is SSL and 128-bit encryption?
SSL stands for Secure Sockets Layer, a security protocol developed by Netscape for managing the security of online message transmission. SSL encrypts or scrambles any information sent from your browser to the server you are connected to, making it virtually impossible to intercept and tamper with the information on the way. 128-bit SSL encryption is the encryption level assigned to the browser, and is one of the most secure levels available.

Thawte Site seal


How can I tell whether my browser supports 128-bit encryption?

Internet Explorer 5 or above:

  • click on "Help: About Internet Explorer" from the menu bar of the browser.  'Cipher strength' indicates the encryption level.

How do I activate Secure Socket Layer (SSL) Version 3.0?

Internet Explorer for 5 or above:

  • click on "Tools"
  • "Internet Options"
  • "Advanced Tab"
  • scroll down to Security and make sure SSL 3.0 is ticked and click "OK"

Mozilla Firefox for Windows 1.0 or above:

  • click on "Tools"
  • "Options"
  • "Adavnced" Tab
  • "Security" sub Tab
  • tick "Use SSL 3.0" if it is not already selected

Mozilla Firefox for Machintosh 1.0 or above:

  • click the "Firefox" menu
  • select "Preferences"
  • select "Advanced" tab
  • select "Security" tab within the "Advanced" tab
  • tick "Use SSL 3.0" if it is not already selected

How do I upgrade my browser and browser encryption?

We recommend you upgrade to the latest version of Internet Explorer on Windows go to: www.microsoft.com/ie. It is also recommended to install any updates from Windows Update (www.windowsupdate.com)

To upgrade to the latest version of Mozilla Firefox go to: www.mozilla.org/products/firefox

To upgrade to the latest version of Safari and security updates on Macintosh go to: www.apple.com/support/safari

Please check the system requirements of the update to ensure that your computer system will be able to accept the upgrade.


How can I ensure I am up to date with the latest website from Jet2.com?

We are constantly updating Jet2.com and it is important that the latest information from Jet2.com is downloaded by your web browser. Below are instructions on how to clear your temporary internet files, otherwise known as your browser cache, and how to set your browser to check for the latest information with every visit to the page.

Internet Explorer 5 or above:
Hold down CTRL and press F5 on the keyboard
OR
For Complete Clearing:
Microsoft instructions here

Firefox:
Hold down CTRL and press F5 on the keyboard
OR
For Complete Clearing: From the browser menu, select Tools > Options > Privacy > Cache and select Clear

Safari:
Select Safari > Reset Safari and click Reset to confirm
OR
Select Safari > Empty Cache.

Cookies

To use the Jet2.com website you will need to enable cookies in your web browser. Below are some basic instructions to help you enable cookies in your browser, should you wish to do so.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site. Cookies cannot be used to run programs or deliver viruses to your computer. For more detailed information on cookies please visit www.allaboutcookies.org.

For information on our use of cookies and our privacy policy please follow this link.

Microsoft Internet Explorer 6

I.E. 6 has two different places where cookie options can be adjusted, and both of these need to be set to "accept cookies". Open the Tools menu and select "Internet options". Both the Security Tab Options and the Privacy Tab options need to be set to accept cookies (the Privacy Tab is new to I.E. 6).

Security Tab: With the "Internet Zone" selected, the Security Level for this zone should be set to a maximum setting of "Medium". (It can be less - but it provides less safeguards)

Privacy Tab: To change the settings for all websites: Go to the "Privacy" tab. Click on the "Advanced" button. Tick the "Override automatic cookie handling" box. Select the "Accept" option for both First-party and Third-party cookies and tick the "Always allow session cookies" box. Click "OK". Click "OK" again.

Microsoft Internet Explorer 5

On the menu bar, click the Tools and select "Internet Options..." When the Internet Options screen opens, select the "Security" tab. Select "Custom Level". Scroll down to the Cookies section. Ensure that cookies are enabled to be stored and allowed on session level. Click the "OK" button to close the Security Settings screen and "OK" again to close the Internet Options screen and return to the browser.

Mozilla Firefox for Windows 1.0 or above

Mozilla Firefox for Machintosh 1.0 or above

If your browser is an earlier version than those above, we recommend you upgrade your browser