Copenhagen AirportImportant Information and Frequently Asked Questions

Copenhagen Airport (CPH)

Copenhagen Airport, Lufthavnsboulevarden 6, 2770, Kastrup

Facilities:

Parking Special Assistance Currency Exchange Airport Lounge

Google Map of Copenhagen airport

Getting There

  • How do I book airport parking?

    For airport parking see the following website: Info.parkering.cph.dk/parkering

  • I am being dropped off/picked up at the airport. Is there a drop off point?

    Yes, there is a drop off/pick up point located at Copenhagen Airport.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    All Jet2.com flights depart from Terminal 2.

Check-In

  • What time will the check-in desk open?

    The check in desk will open 2 hours before departure.

  • What time will the check-in desk close?

    The check in desk will close strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    Falck Assistance Team provide special assistance at Copenhagen Airport.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    No, unfortunately this service is not available.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Any customer with assistance booked should proceed to the check in desk.

At The Airport

  • Can I purchase a fast track ticket through security?

    Yes, fast track tickets are available to purchase through the Copenhagen Airport Website: www.cph.dk/en/cph-business/aviation/operations/cph-express

  • What are the opening times for the Sales desk?

    The Sales desk will open 2 hours before departure.

  • I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

    0045 222 07480

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes, this must be booked through the following website: www.eventyrlounge.com

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 27 November 2017.