Frequently Asked Questions

Check-in, security and identification

On-line Check-in

If you opt to check in online, you will generally be able to do so from 28 days up until 5 hours prior to your departure time. Please ensure you have printed off your boarding pass and then proceed to the check-in area to check in any hold baggage you may have. Please be advised that our check-in desks close 40 minutes prior to your scheduled time of departure. If you are travelling with hand baggage only, you will be able to go directly to airport security with your boarding pass.

What if I have chosen on-line check-in but am unable to print my boarding card at home?

If you forget to check-in on-line prior to your departure, are unable to print your boarding card or lose your boarding card prior to arrival at check in you will be charged an administration fee on checking-in at the airport currently 17.50GBP / 23EUR / 580CZK / 105PLN / 30CHF. If you experience problems printing your boarding card or checking-in on-line, then please contact our Call Centre.

Can I check-in on-line if I am travelling with an infant?

if you are travelling with an infant then your party will have to check-in at the airport to ensure that your infant is seated in an appropriate seat. Please be advised that we do not apply the airport check-in charges for those travelling with infants. You are able to pre-select the seats of your choice when making the booking for the relevant charge. For the one person travelling with the infant the seat will be allocated free of charge.

Airport Check-in

If you have selected to check-in at the airport during your booking process, please go directly to the check-in area assigned to your flight number.

Can I change my booking once I have checked in on line?

No - once you have checked-in on-line -no further changes are permitted to that booking.

What time should I check-in?

Unless stated below check-in desks open two hours prior and will close 40 minutes before your scheduled time of departure, by which time all customers must have completed the check-in process. If you arrive at check-in after the flight has closed you will not be permitted to travel.

  • Alicante - 3 Hours Prior To Scheduled Departure
  • Belfast - 2.5 Hours Prior To Scheduled Departure
  • East Midlands - 3.5 Hours Prior To Scheduled Departure
  • Edinburgh - 3 Hours Prior To Scheduled Departure
  • Faro - 2.5 Hours Prior To Scheduled Departure
  • Glasgow - 3 Hours Prior To Scheduled Departure
  • Leeds Bradford - 3 Hours Prior To Scheduled Departure
  • Manchester - 4 Hours Prior To Scheduled Departure
  • Newcastle - 3 Hours Prior To Scheduled Departure

We strongly recommend all customers to arrive at check-in no later than 2 hours before the scheduled departure time. If you are planning to travel with excess baggage please allow extra time to complete the check-in process.

What time do I need to be at the Boarding Gate?

You must be at the Boarding Gate no later than 20 minutes before the scheduled time of departure. Please note that flights cannot wait for anyone who has been delayed at Security points within the airport.

Changes to the visa requirements for Turkey

A visa is required for British Citizens to enter Turkey.

From 1 January 2015 it will be a requirement that each person entering Turkey has a minimum of 60 days validity on their passport from the date of expiry of their visa (which are issued for a standard 90 days).

It is also a requirement that to be allowed entry into Turkey each person has valid medical insurance to cover the duration of their stay.  We would recommend you ensure that you have sufficient travel insurance to meet this requirement.

You can get an e-Visa online before you travel through the official e-Visa website  An e-visa costs $20 and you can pay using a credit or debit card. You can apply up to 3 months in advance of your travel date. Turkish visit visas issued on arrival are valid for multiple stays up to a maximum of 90 days in a 180 day period.

Some unauthorised websites may charge for information about e-Visas, and for submitting applications. These websites are not endorsed by or associated with the Turkish government. Be wary of such sites and businesses, particularly those that seek additional fees for other services.

We would recommend that you print and carry a paper copy of your e-Visa, or make sure you have an electronic copy on a smart phone or other device to show to the immigration officer if requested.

Until further notice British citizens can get a multiple entry visitor visa, valid for 90 days, on arrival at any port of entry on payment of £20 in cash (Scottish and Northern Irish currency is not accepted). However, the visa on arrival service is likely to be phased out at some point in the near future. To avoid possible problems or delays at the Turkish border, or when boarding your flight in the UK, make sure that you get an e-Visa before you travel.

Please note that any customer who is not a British Citizen would need to check visa requirements with the Turkish Embassy before travel.

Are there any special circumstances for travelling to the Czech Republic or Budapest?

The Czech Republic requires that your passport is valid for the period of your visit to be permitted to enter the Czech Republic. EU visitors to Budapest do not require a visa but their passport must be valid for the period of their visit.

What are the visa and passport requirements if travelling to the USA?

Anyone travelling to the USA must hold ESTA authorisation (submitted via Please visit this website for up to date requirements. It is your responsibility to ensure that you have all the necessary valid and undamaged documentation including visas to meet the immigration authorities' requirements of your destination country. As is strictly a point to point airline this means that, even if the destination country of your flight permits you to transit without a visa, you will have to pass through Immigration of that country and will therefore need the appropriate visa. Please be aware that we will not be liable for any consequences of your failure to arrive without the correct documentation and any fines, penalties or other expenditures incurred shall be paid by or charged to you. The Foreign and Commonwealth website is a useful source for travel information. Visit

What ID do I need on domestic flights, flights to the Channel Islands & flights between the UK & Eire

For domestic flights, flights to the Channel Islands and flights to Eire anyone aged 16 or over must present valid photographic identification. recommends you travel with a valid passport on these flights but will accept one of the following as an alternative, providing it includes a photograph and is valid on the date of travel:

  • EU or Swiss national ID card
  • CitizenCard
  • Driving licence
  • Student ID card (international, National Union of Students or University/College ID)
  • Armed forces ID card
  • Police warrant card/badge
  • Airport employees security ID pass
  • Government issued ID card
  • Official Company ID card
  • Electoral ID card (EIC issued to eligible N Ireland citizens)
  • UK Council issued bus pass (Senior Citizens only)
  • Fire Arms certificate

We will also permit an expired UK passport for use on domestic flights for up to two years after expiry. A child travelling with an adult on a UK domestic flight does not require additional ID. Unaccompanied young persons aged 14-16 must carry photographic ID on UK domestic flights.

French resident children

There are no longer any restrictions for children aged up to 18 who are not accompanied by their parent or legal guardian.

Portuguese nationals and non-Portuguese residents

Children under 18 years and leaving or re-entering Portugal, unaccompanied by their father, mother or legal guardian, need a travel authorisation. This travel authorisation must be:

  • Signed by the father, mother or legal guardian; and
  • he signature must be notarised if the father, mother or legal guardian reside in Portugal; or
  • The signature must be authenticated by a Portuguese embassy or consulate in the country where the father, mother or legal guardian reside. - See more at:

This travel authorisation is also required when a person other than their father, mother or legal guardian accompanies minors. In such cases the travel authorisation must also clearly show the name of the accompanying person.

Non-Portuguese resident minors under 18 years and travelling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.

I have heard that it is now a requirement for airlines to obtain personal information, including passport number, in advance of travel. When and how will you ask me for this information? is legally required to provide advance passenger information for all passengers departing from and arriving into the UK. In order to comply with this you need to provide with accurate passport data. You may provide this data any time between the time of your booking and 5 hours before departure. You can provide this data under the Manage My Booking section of the website, through our call centre or at check-in.

Heightened Security Measures at UK Airports

Important Information - Due to heightened security measures at UK airports, we advise all customers to check-in a minimum of 2 hours before departure and to check with your departure airport for updated information on security measures. Please also be advised that following the introduction of the use of body scanners at a number of airports, you may be selected for scanning. Any person refusing to be scanned will be denied travel without any further liability to or the respective airport. Further information can be found at

Increased Security Measures Regarding Electrical Equipment – The UK Department of Transport have advised that there are plans to increase security restrictions regarding chargeable electronic devices (such as tablets, phones and laptops). Our current advice is that when traveling you ensure all such devices are charged and that if requested you are able to demonstrate that these switch on.

There are currently no other specific restrictions and in the meantime, we request all customers to ensure that any such devices are sufficiently charged prior to travel.

We expect that this information will be updated in the next few days and would request that our customers monitor the web site for information specific to this new requirement.

What liquids can I carry with me in my hand luggage when travelling from an EU airport?

Limited amounts of liquid will be allowed through the security search point provided that:

  • It is in a container with a capacity no greater than 100ml.
  • It is carried within one transparent, re-sealable plastic bag with a capacity not exceeding 1 litre; the dimensions for which must not exceed 20cm x 20cm (8” x 8”).
  • The contents of the plastic bag must fit comfortably and the bag must be completely closed.
  • The plastic bag must be carried separately from hand baggage.
  • The person is responsible for providing their own plastic bag. Plastic bags that do not meet the correct criteria will not be allowed.

Liquids Include:

  • Cosmetics, gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers, e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, deodorant, shaving foam, aerosols etc.
  • Essential medicines in liquid form sufficient for the trip as long as they are verified authentic.
  • Baby milk/food sufficient and essential for the trip (the contents of each bottle or jar must be tasted by the accompanying person).
  • Duty free items over 100ml in a sealed security bag - The item and the receipt must remain sealed inside the security bag provided at the time of purchase.
  • Medicines & special dietary products, such as baby food vital for the trip. You may be asked for a medical letter or proof of authenticity.

Please be aware bottles and packaging may need to be opened during screening by airport security.

Further information can be found at