How do I contact Jet2.com by telephone?
How do I contact Jet2.com in writing?
How do I contact Jet2.com by email?
All enquiries pre-departure
Name and Date changes can be made online by visiting the Manage My Booking section of our website. Spelling errors of up to 3 letters can be corrected online free of charge.
For pre-departure enquiries, if your enquiry is urgent please telephone our call centre on 0333 300 0042. Opening times are Mon-Fri 0800-2100 and Sat-Sun and Bank Holidays 0900 - 1700.
Alternatively if your enquiry is not time sensitive, please email us at firstname.lastname@example.org including your booking reference, name and contact details and we will respond to you as soon as possible.
All other enquiries
If you have already travelled with us and wish to contact us about any aspect of your experience, please email us at email@example.com and our Customer Service Team will respond to you as soon as possible. Please ensure you provide your booking reference and contact details.
Do Jet2.com sell gift vouchers?
Yes. Gift Vouchers of £25 or multiples thereof can be purchased via our Call Centre 0800 408 1350. Please note that we do not charge debit or credit card fees when purchasing your gift vouchers.
How can I use my gift vouchers?
Gift Vouchers can currently only be used when making a booking made via our Call Centre. Please contact a member of our team on 0800 408 1350 and advise them that you wish to make a booking using gift vouchers.
Can Gift Vouchers be used for on-board purchases?
No - Gift vouchers can only be used to make flight bookings and associated airline ancillary services e.g. baggage.
For full Terms and Conditions of our gift vouchers please click here