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If you need assistance making a booking, wish to amend an existing booking or have a general query, then please contact our call centre, during opening hours (Mon-Fri 08:00-21:00 GMT and Sat-Sun and 09:00-18:00 GMT) on one of the telephone numbers listed below.
If you wish to contact us to provide feedback on your return you can do so by contacting our Customer Service team in writing either to our postal address or by submitting an email.
Telephone Call Charges:
All charges are inclusive of VAT. Calls from mobile phones and some networks may cost more, please check with your network or telecom provider.
Our Pre-Travel Services team does not have real time flight delay or cancellation information, please either contact a member of staff from our appointed handling company at the airport concerned or visit the relevant airport website. Our latest flight information can be viewed on www.Jet2.com/info
If you need to contact us to arrange mobility assistance or to notify us of a medical condition, please contact our dedicated mobility assistance line on +44 (0) 800 408 5591 or +44 (0) 203 059 8337 If calling from overseas. (Open Monday to Friday 08:00 till 21:00 and Saturday to Sunday 09:00 till 18:00)
If you would like to contact us to share your travel experiences, or discuss any aspect of our service, please write to us at the address below. To help us deal with your enquiry please include the following information at the top of your letter.
Customer Care Team
PO Box 284
You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.
Name and Date changes can be made online by visiting the Manage My Booking section of our desktop website. Spelling errors of up to 3 letters can be corrected online free of charge.
For pre-departure enquiries, if your enquiry is urgent please telephone our call centre on 0333 300 0042. Opening times are Mon-Fri 08:00-21:00 and Sat-Sun and Bank Holidays 09:00 - 17:00.
Alternatively if your enquiry is not time sensitive, please email us at firstname.lastname@example.org including your booking reference, name and contact details and we will respond to you as soon as possible.
If you have already travelled with us and wish to contact us about any aspect of your experience, please email us at email@example.com and our Customer Service Team will respond to you as soon as possible. Please ensure you provide your booking reference and contact details.
Jet2.com was voted 'Best Short Haul Airline' at the Globe Travel Awards 2012, 2013 & 2014
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