Click here for airport parking or call +49 (0) 711 3057 0305.
I am being dropped off/picked up at the airport. Is there a drop off point?
There is up to 10 minutes free parking directly in front of Terminal 1 departures.
Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights depart from Terminal 1.
Check-in
What time will the check-in desk open?
The check in desk will open 2.5 hours before departure.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Assisted Travel
Which company will provide me with Assisted Travel?
Gegenbauer Aviation provides Assisted Travel at Berlin Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?
Unfortunately, this service is not available.
Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?
Assistance can be arranged at check in or alternatively the mobility service counter in the centre of Terminal 1 departures area.
At the airport
Can I purchase a fast track ticket through security?
Unfortunately, this service is not available.
What are the opening times for the Customer Help Desk?
Unfortunately, this service is not available. Please contact the Jet2.com call centre on +44 (0) 203 059 8336 or Jet2holidays call centre on +44 (0) 800 408 0778
Is there an airport lounge available? If so, how do I make a booking?
Tempelhof lounge, Departure Area Gate A20. The walk between the lounge and the gate could be a significant distance, please ensure you plan to reach your gate on time for boarding. Payment can be made directly with the lounge, no pre-booking is required.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.
This information was last updated on 18 November 2021.