Terms and Conditions

myJet2

As of 00:01 on 10th April 2013 these terms and conditions implement significant changes to the structure and operation of the myJet2 programme.

These Terms and Conditions are in three separate sections. Section A are general terms which apply to all members. Section B contains specific terms relating to the myJet2 offering from 10th April 2013 onwards. Section C contains the terms which continue to apply to points earned under myJet2 prior to 10th April 2013.

 

Section A - General Terms

1. Definitions

References to "we", "us", "our" are references to Jet2.com Limited.

References to "you" and "your" are references to you, the individual member of the myJet2 Programme.

2. Who can be a member of myJet2?

You must be an individual aged 18 or over with a valid email address.

You can hold only one membership with myJet2 at any one time.

myJet2 is not open to travel agents, tour operators or other high street or web retailers or for corporate bookings, whether made through partnerships, companies, unincorporated associations, or similar organisations.

3. How do I join?

With effect from 17th May 2013 any person who is not already a member will be able to join myJet2 by visiting the myJet2 website. In addition, any existing Jet2.com account holders will be able to upgrade to a myJet2 membership from that date by logging in and visting their'edit account' page.

Existing membership continues to be subject to these terms and conditions.

4. What will you use my personal data for?

Your personal data (including sensitive personal data) has been provided to us for the purpose of joining myJet2; recording points that you earn; notifying you of your points and any discounts or offers that you may be entitled to; responding to any queries/requests that you may have; administration of accounting, billing and auditing procedures and other administrative purposes; meeting security requirements; prevention and detection of crime; handling customer relations issues; analysis of statistics; assisting us in future transactions with you in connection with your membership; systems testing; market analysis; tailoring our marketing to your specific needs; benchmarking and performance measures; IT maintenance or development training; meeting legal obligations to you; making data available to government agencies in connection with your membership (for example, security, customs or immigration where we are required by applicable law to do so); making data available to third parties that we deem necessary in the event of an emergency; making reservations; advising changes to itineraries and other purposes associated with or incidental to your membership.

For all these purposes, you authorise us to retain and use such data and to transmit to and/or to share it with: our own offices, our principals or agents, our other companies and/or brands, anyone to whom we transfer our rights and duties; third party companies offering related services, governments and government agencies, credit card and other payment card companies, and airlines or providers of such related services, or any other third parties that we deem necessary. Sensitive personal data, (e.g. data relating to your health or disabilities, religion, or criminal record) may be processed by us. You recognise that, by providing us with sensitive personal data, you are giving us your explicit consent for us to process it and disclose it to third parties for the above-mentioned purposes. We undertake to collect, process, store, save and transfer your data in compliance with relevant data protection legislation in force from time to time. In processing your data we may transfer it to countries which may not afford the same level of protection.

We may also monitor and/or record your telephone conversations with us to ensure consistent service levels, prevent/detect fraud and for training purposes. Jet2.com Limited, other companies within Dart Group PLC (such as Jet2holidays Limited) and our authorised agencies may use your personal data from time to time to contact you by email, post and telephone solely for the purpose of internal marketing and research purposes. If you do not wish to hear from us for these purposes, please unsubscribe at http://www.jet2.com/unsubscribe.aspx.

By registering with us to join myJet2, you are consenting to the above uses and disclosures of your personal data and sensitive personal data.

If you would like to know what personal data we are holding about you please make your request in writing to the myJet2 call centre, Jet2.com Limited, PO Box 314, Leeds, West Yorkshire, LS19 9DY. You will need to enclose a cheque for ten pounds sterling (£10.00) payable to Jet2.com Limited and your request will take up to thirty (30) days to process.

If you would like to correct the personal data that we hold about you, please login at www.myJet2.com to edit your membership account on the 'Edit account' page.

5. How do I terminate my myJet2 account?

If you wish to terminate your myJet2 membership, you must either write to us at Customer Care Team, PO Box 314, Leeds LS19 9EL, England or email us (in the 'How can we help' section please select 'Feedback').

Once you have terminated your membership, all unredeemed points will be automatically forfeited without compensation and your membership account will be closed.

Any offers or promotions booked or flights booked using myJet2 points but not flown, in each case at the time of cancelling your membership, shall not be affected.

6. What happens if myJet2 is closed?

We reserve the right to close myJet2 at any time.

We shall endeavour to give you at least six (6) months advance notice of the closure of myJet2 to allow you to redeem your remaining points or take advantage of existing offers during the notice period, although it may not always be possible to give six (6) months, or any notice.

7. When could my myJet2 account be terminated by Jet2.com?

We reserve the right to audit any member's account at any time without prior notice. We reserve the right to terminate your myJet2 account with immediate effect where we become aware of or suspect:

  1. fraud, dishonesty or deceit; or
  2. misconduct of any kind (which includes misconduct on board aircraft or at an airport or when dealing with our staff by you or by any of those passengers on your booking(s)); or
  3. any myJet2 account being operated by any travel agent, tour operator or other high street or web retailer or for corporate bookings, whether made through partnerships, companies, unincorporated associations, or similar organisations
  4. any breach of these Terms and Conditions, the Jet2.com Terms and Conditions or any other applicable related regulations, terms or conditions;
  5. that you are dealing with points in a manner inconsistent with these Terms and Conditions or otherwise acting in a way which we reasonably believe may harm myJet2 or us, then your membership of myJet2 may be terminated automatically and without notice or compensation with the loss of all points accrued; or
  6. your death.

Also, any bookings not yet travelled made with points or discount/promotional offers will be cancelled unless the full holiday cost and/or air fare and additional charges applicable to all the services specified in the holiday/flight booking are paid to us in full within three (3) days, including any balance due when removing the benefit of any offer, discount or promotion previously applied.

No refund will be made in respect of any booking cancelled as a result of termination of your membership for one or more of the aforementioned reasons. Where more than one myJet2 account has been created for the same person, it is not possible to combine the accounts to create a single account.

8. What other rules and General Conditions apply to myJet2 membership?

As a member of myJet2, you are agreeing to be bound by these Terms and Conditions as they may be amended or supplemented from time to time. We reserve the right to refuse membership to any applicant for any reason.

Your myJet2 account and any points accrued therein remain our property and cannot be transferred:

  1. upon the death of the account holder; or
  2. through any other form of legal action or operation of law without our prior written permission, which may be withheld in our complete discretion.

You are responsible for the security of your myJet2 account and you must ensure your password is kept secure at all times. You must inform us immediately of any change to your postal or email address by editing your account details online, by logging in at www.myJet2.com. All correspondence sent to you by us shall be sent to the most recently advised postal or email address, and we shall be entitled to assume all such correspondence has been correctly delivered to you if sent to that address.

We continue to reserve the right to amend these Terms and Conditions at any time and in any manner, including (without limitation) by:

  1. altering the structure and programme of myJet2;
  2. increasing or decreasing the number of points required to redeem flights;
  3. changing the benefit(s) for which points may be exchanged;
  4. changing the procedure for earning and/or redeeming points;
  5. withdrawing or limiting the ability to earn points; and/or
  6. altering the rate at which points can be earned.

Please note that we reserve the unlimited right to make whatever changes to these myJet2 Terms and Conditions we consider appropriate without specifying any reason. These Terms and Conditions will be updated automatically and you are therefore advised to re-check them regularly. If you do not wish to accept such changes you may terminate your membership of myJet2 at any time by writing to us at:

Customer Care Team

PO Box 314

Leeds LS19 9EL

England

or emailing us (in the 'How can we help' section please select 'Feedback').

You agree to be bound by the terms and conditions of any third party participating in any myJet2 offer as well as any other terms and conditions published by us from time to time relating to other offers as part of myJet2.

We shall not be liable for any loss, damage or costs or expenses whatsoever, whether arising directly or indirectly and whether from the collection, use or redemption of any points or from any change to or termination of your membership of myJet2. We do not seek to exclude liability for death or personal injury caused by our negligence.

These Terms and Conditions are governed by English Law and any disputes are subject to the exclusive jurisdiction of the English courts.

 

Section B - Terms relating to myJet2 offering from 10th April 2013 onwards (individual terms apply to each offer, see below)

Please refer to the myJet2 notice board for terms and conditions which apply to individual offers.

 

Section C - Points earned prior to 10th April 2013

1. How do I earn points?

This section C only applies until 00:01 on 10th April 2013, after which it will not be possible to earn points. Points already earned at that date will continue to be subject to these terms and conditions.

(a) Qualifying to earn points

Where you have joined myJet2 prior to 2nd October, 2012, subsequent bookings will earn you points, provided:

  1. The booking is on a Selected Route (click here for selected routes);
  2. You are travelling on the booking at the time the original booking is made; and
  3. You make the booking when you are logged into myJet2 (or provide your membership number if booking in person or by phone).

Where you joined myJet2 on or after 2nd October, 2012, in order to qualify to earn points you must first make a return flight booking or 2 one way bookings (which will not earn points), which meet the following criteria:

  1. You must be logged into myJet2 (or provide your membership number if booking in person or by phone);
  2. you must be travelling on the booking;
  3. Jet2holidays bookings are excluded;
  4. group bookings of 10 or more people are excluded; and
  5. bookings added to your myJet2 account retrospectively are excluded.

Any flights booked which do not meet the above criteria will not qualify you to begin earning points on subsequent bookings.

In each case, whether you join myJet2 before or after 2nd October 2012, bookings you have made prior to joining myJet2, even if you have yet to travel, will not qualify for points.

(b) Earning points

Points are only earned on “Selected Routes” for Jet2.com flight-only bookings. Please click here for the up to date list of selected routes.

After you have qualified to start earning points, a booking must meet the following criteria in order to earn points:

  1. The booking is on a Selected Route (click here for selected routes);
  2. You are travelling on the booking at the time the original booking is made; and
  3. You make the booking when you are logged into myJet2 (or provide your membership number if booking in person or by phone).

You will earn 1 point per full £1.00 spent on Selected Routes (or the sterling equivalent if purchased in any other currencies which Jet2.com deals in). Points are earned on the ‘base fare’ paid for flights (which excludes taxes and charges) and other services you buy on Selected Routes, as we determine from time to time, such as checked-in baggage charges and seat selection charges. Payment charges, administration fees, booking fees, travel insurance and car hire do not qualify for points. A minimum of 30 points will be earned per booking on a Selected Route (excluding bookings where points are being spent).

With effect from 00:01 on 1st November 2012 points are no longer available to be earned on new Jet2holidays bookings, whether through promotions or otherwise.

Any eligible Jet2holidays bookings made prior to 00:01 on 1st November 2012 will still earn points (provided that a valid promotional code has been entered on the booking).

New group bookings of 10 or more people are not eligible to earn points from 00:01 on 29th November 2012.

Up until 00:01 on 29th November 2012 Group bookings of 10 or more people on Selected Routes will earn 600 points, provided that you log into your myJet2 account when requesting a group quote. We will withhold points earned through a split group booking.

You will earn points in respect of all passengers in your booking on Selected Routes provided that you are travelling. Only one myJet2 member can earn points on a booking.

You will earn points on every flight on Selected Routes you purchase online at www.Jet2.com or through the Jet2.com call centre, provided the above criteria are met. You will also earn points on new flight bookings made through airport sales desks provided your myJet2 account number has been entered at the time of booking and you are travelling on the booking.

To earn points when making purchases online, you must be logged into your myJet2 account first.

If you forget to log into your myJet2 account when making a booking, you can claim the points retrospectively for Jet2.com flights, based on the myJet2 rules in place at the time of such claim, by logging on to the "My Bookings" page of your myJet2 account, provided:

  1. you were a myJet2 member at the time of booking;
  2. you are travelling on the booking at the time the original booking is made;
  3. your email address on the booking matches the email address on the myJet2 profile;
  4. nobody else has earned points for that booking; and
  5. the claim for missing points is made by the earlier of (i) 28 days of the date of the original booking or (ii) 9th April 2013,

Where any change you make to the flight date or passenger name results in you paying an increased airfare, you will earn points on each additional £1.00 spent on the airfare, provided it is a Selected Route, but you will not earn points on any administration fees.

The points you earn accrue to you personally and your myJet2 membership, not to the other people on the relevant booking (even if they are also members of myJet2) and cannot be transferred for any reason and cannot be sold or re-sold.

Points for Jet2.com flight bookings on Selected Routes are earned as soon as the booking is confirmed and valid payment is received by Jet2.com. You do not have to wait until the end of the month to be able to redeem them; they can be redeemed as soon as they are credited to your account. Points for flight bookings on Selected Routes are normally credited to your account within 24 hours of confirmation of your booking and payment, but this may be much sooner.

2. How can I use myJet2 points?

To be eligible to use your myJet2 points as payment towards a flight booking for the first time, you will need to have reached a points balance of 600 points. Thereafter there is no minimum points balance required in order to be eligible to redeem, beyond needing enough points to pay for the flight chosen.

You can use your points towards payment for future flight bookings with Jet2.com by logging in and making a booking online via the 'Spend my points' page of the Jet2.com website (see www.myJet2.com), or contacting our call centre on 0871 226 1737.

Our myJet2 call centre's opening hours are Monday - Thursday 08.30-17.30 and Friday 08.30-15.00 (UK time).

We reserve the right to charge you a small fee per person per sector for all redemption bookings made via the myJet2 call centre. We will advise you of this fee at the time of the redemption booking.

Your points will pay for the base air fare. Unless otherwise provided in a separate promotion, you will have to pay for any fuel supplements, baggage charges, airport taxes or surcharges, or other supplements as you cannot use your points for these ancillary items. Points cannot be used towards payment of Group Bookings (10 or more people). You cannot spend your points at airports.

We reserve the right to vary from time to time the flights on which you can redeem your points, including (but not limited to) certain flights at peak departure times, on peak dates (e.g. bank holidays school holidays, major sporting events, etc.) and/or on certain routes which may have very limited availability or may be unavailable for redemption purposes altogether.

Please note that redemption seats are always subject to availability. It is for this reason that we cannot guarantee that your specific requirements will always be met.

You will need 600 points to pay for a one way flight in Zone 1 (e.g. Leeds - Alicante) and 1200 points for a one way flight in Zone 2 (e.g. Leeds - Cyprus) - view map. Occasionally, and at our sole discretion, we may offer reduced point promotions on certain routes. Points may not be used in conjunction with any other special promotions we may offer unless otherwise stated within the terms and conditions of the relevant promotion.

Remember that all bookings, whether you have used your points or not, are subject to the Jet2.com Terms and Conditions which should be read carefully before booking. Once redeemed, points will be deducted from your account and cannot be used again.

3. Do I have to travel on the flight to be able to spend myJet2 points?

No. If you choose to spend your points by booking a flight for friends or family, but you do not want to travel yourself, you must still make the booking on their behalf.

4. Will my points expire?

If you have not spent your points within two (2) years after the date they were credited to your account, they will expire and be removed from your account. For the avoidance of doubt, notwithstanding any points that expire under these Terms and Conditions, you will still be registered as a member of myJet2 until such time your membership is cancelled in accordance with Section A of these Terms and Conditions . You can check the expiry status of your points by logging into your myJet2 account and visiting the 'My points' page. Where you have a nil points balance for three months, your 'My points' page will be removed.

No points will be credited to your myJet2 account after 00:01 on 10th April 2013. Accordingly and notwithstanding any paragraphs in these Terms and Conditions, any points remaining in your account as at 00:01 on 10th April 2015 will expire at that time.

5. How do I check my statement?

You can view your statement online by logging into your myJet2 account and visiting the ‘My points’ page where you can view and print a copy your statement. Where you have a nil points balance for three months, your 'My points' page will be removed. For the avoidance of doubt, we do not produce paper statements.

6. What do I do if I think my statement is wrong?

You are responsible for ensuring your account is properly credited with points earned. If you believe there is an error on your statement then it is your responsibility to contact our myJet2 call centre on the numbers shown above, who will try to assist.

If you do not contact us by 9th April 2013 to highlight any discrepancy, you will forfeit any missing points and we will have no further liability to you.

7. What happens to my points if I cancel or amend my flight?

(a) Points earned

If you need to cancel your booking (or simply do not fly i.e. a "no show"), any points earned will remain in your account.

Where you change the name of the passenger (not including your name as the myJet2 member - see below) or the date of the flight, your points earned on the original booking will automatically be recalculated and transferred to your revised booking on the basis of the myJet2 rules in place at the time of such change. This is still subject to seat availability, these Terms and Conditions at the time of such change and our Jet2.com Booking Terms and Conditions, which will give you more information about how and when you are able to change the name or date of your flight and the charges payable. Any change may result in a decrease in points earned. With effect from 00:01 on 10th April 2013, there will be no increase in points earned.

Where you replace your name on a booking with another name, you will not earn points on the booking because you, as the myJet2 member, are no longer travelling on the booking. Points earned on the original booking will be deducted from your account.

Where you replace another name on a booking with your name, you will not earn points on the booking because you, as the myJet2 member, were not included on the original booking.

(b) Points redeemed

If you need to cancel your booking (or simply do not fly i.e. a "no show"), any points redeemed will not be re-credited to your account.

Name Changes

We allow name changes to bookings paid for using points subject to Jet2.com’s Terms and Conditions and subject to the terms below. As the myJet2 member, you do not need to travel on a booking for points to be redeemed. If redemption seats are available on your flight at the point you make a name change, your points will automatically transfer to your revised booking, although the effect on your points will depend on the status of the flight when you make the name change, as follows:

  1. If at the time of name change the flight requires more points than when originally booked and you have those points available, you will be obliged to redeem the additional points.
  2. If at the time of name change the flight requires more points than when originally booked but you do not have those points available, you will be obliged to pay the difference in fare between the flight cost at the time of the original booking and the flight cost when making the name change. The points originally redeemed will not be re-credited.
  3. If at the time of name change the flight requires the same number of points as when originally booked, no further points will be need to be redeemed.
  4. If at the time of name change the flight requires less redemption points than when originally booked, the excess points you redeemed on your original booking will not be re-credited.
  5. In each case, you will also have to pay the administration charge in accordance with our Terms and Conditions.
  6. If redemption seats are no longer available at the time of name change you will be obliged to pay the difference in fare between the flight cost at the time of the original booking and the flight cost when making the name change, plus the administration charge in accordance with our Terms and Conditions.

Date Changes

We also allow date changes to bookings paid for using points subject to Jet2.com’s Terms and Conditions and subject to the terms below. If redemption seats are available on your new flight, your points will automatically transfer to your revised booking, although the effect on your points will depend on the flight you are changing to, as follows:

  1. If the new flight requires more points than your original flight and you have those points available, you will be obliged to redeem the additional points.
  2. If the new flight requires more points than your original flight but you do not have those points available, you will be obliged to pay the difference in fare between the original flight cost and the new flight cost. The points originally redeemed will not be re-credited.
  3. If the new flight requires the same number of points as your original flight, no further points will be need to be redeemed.
  4. If the new flight requires less redemption points than your original flight, the excess points you redeemed on your original booking will not be re-credited.

In each case, you will also have to pay the administration charge in accordance with our Terms and Conditions.

If redemption seats are not available on your new flight you will be obliged to pay the difference in fare between the original flight cost and the new flight cost plus the administration charge in accordance with our Terms and Conditions.

8. What happens to my points if Jet2.com cancels my flight or if my flight is affected by a schedule change?

Under the Jet2.com Terms and Conditions, Jet2.com reserves the right to cancel or re-schedule its flights in the event of certain unusual circumstances which are beyond its reasonable control (e.g. poor weather conditions).

If this happens and you are refunded the cost of your flight, we will credit your account with the amount of points used to pay for that flight. Any points earned for the refunded flight will be deducted from your account.

9. If I do not have enough points to book a flight, can I club together with other myJet2 members to spend our joint points?

We do not permit the pooling of points.

Individuals within the same household can have their own separate accounts, provided they are eligible to be a member of myJet2.

These Terms and Conditions were last updated on 10th April 2013.

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