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Terms and Conditions

1. Definitions

References to "we", "us", "our" are references to Jet2.com Limited.

References to "you" and "your" are references to you, the individual member of the myJet2 Loyalty Programme.

2. Who can join myJet2?

You must be an individual aged 18 or over with a permanent residential address in the UK, Channel Islands, Isle of Man, Spain, Cyprus, Greece, Portugal or France and a valid email address.

You can hold only one membership with myJet2 at any one time.

myJet2 is not open to travel agents, tour operators or other high street or web retailers or for corporate bookings, whether made through partnerships, companies, unincorporated associations, or similar organisations.

3. How do I join?

You can apply to join online by registering at www.myJet2.com or www.Jet2.com.

On receiving your unique membership number, you can begin earning and redeeming points.

4. How do I earn points?

As soon as you have joined myJet2, your subsequent purchases can start to earn you 1 point per full £1.00 spent (or the sterling equivalent if purchased in any other currencies which Jet2.com deals in). With effect from 16th February 2011, for group bookings of 10 or more people you can earn 1 point for each full £2.00 (or the sterling equivalent in the other currencies which Jet2.com deals in) of qualifying spend. Bookings you have made prior to joining myJet2, even if you have yet to travel, will not qualify for points.

You will earn points on every flight you purchase online at www.Jet2.com or through the Jet2.com call centre.

To earn points when making purchases online, you must be logged in to your myJet2 account first.

If you forget to log into your myJet2 account when making a booking, you can claim the points retrospectively provided you were a myJet2 member at the time of booking. All claims for missing points must be made within 28 days of making the original booking by logging on to the "My Bookings" page of your myJet2 account to claim missing points.

Points can be earned on the total paid for flights and other flight related charges (including airport taxes and charges, any fuel supplements and other services you buy such as baggage charges and seat selection charges, but excluding credit and debit card charges, PayPal charges, booking fees and other similar charges).

You will earn points on new flight bookings made through airport sales desks provided your myJet2 account number has been entered at the time of booking. You will earn points on any administration charges you pay if you choose to amend your booking at a later date. Where any change results in you paying an increased airfare, you will earn points on the difference between what you have already paid Jet2.com and the higher air fare paid.

You will earn points in respect of all passengers in your booking (including yourself if you are travelling), but you will not be able to earn points if you are part of someone else's booking.

The points you earn accrue to you personally and your myJet2 membership, not to the other people on the relevant booking (even if they are also members of myJet2) and cannot be transferred for any reason and cannot be sold or re-sold.

Points are earned as soon as the booking is confirmed and valid payment received by Jet2.com. You do not have to wait until the end of the month to be able to redeem them; they can be redeemed as soon as they are credited to your account. Points are normally credited to your account within 24 hours of confirmation of your booking but this may be much sooner. For Group bookings of 10 or more people, points will be added within 28 days of the return flight date on the booking.

5. How can I use myJet2 points?

To be eligible to use your myJet2 points as payment towards a flight booking for the first time, you will need to have reached a points balance of 600 points. Thereafter there is no minimum points balance required in order to be eligible to redeem, beyond needing enough points to pay for the flight chosen.

You can use your points towards payment for future flight bookings with Jet2.com by logging in and making a booking online via our website or contacting our Customer Service Team. Your points will pay for the base air fare. Unless otherwise provided in a separate promotion, you will have to pay for any fuel supplements, baggage charges, airport taxes or surcharges, or other supplements as you cannot use your points for these ancillary items. Points cannot be used towards payment of Group Bookings (10 or more people).

We reserve the right to vary from time to time the flights on which you can redeem your points, including (but not limited to) certain flights at peak departure times, on peak dates (e.g. bank holidays school holidays, major sporting events, etc.) and/or on certain routes which may have very limited availability or may be unavailable for redemption purposes altogether.

Please note that redemption seats are always subject to availability. It is for this reason that we cannot guarantee that your specific requirements will always be met.

You will need 600 points to pay for a one way flight in Zone 1 (e.g. Leeds – Paris) and 1200 points for a one way flight in Zone 2 (e.g. Leeds –Cyprus) - view map. Occasionally, and at our sole discretion, we may offer reduced point promotions on certain routes. Points may not be used in conjunction with any other special promotions we may offer unless otherwise stated within the terms and conditions of the relevant promotion.

Your myJet2 account and any points accrued therein remain our property and cannot be transferred:

(i) upon the death of the account holder; or

(ii) through any other form of legal action or operation of law without our prior written permission, which may be withheld in our complete discretion.

6. Do I have to travel on the flight to be able to spend myJet2 points?

If you choose to spend your points by booking a flight for friends or family, but you do not want to travel yourself, you must still make the booking on their behalf.

7. How do I make a booking using myJet2 points?

You can make a booking using your points either online via logging into the myJet2 section of the Jet2.com website (see www.myJet2.com) or via our Customer Service Team on 08444 931 880 if calling from UK, or +44 113 3958228 if calling from overseas.

Our Customer Service Team’s opening hours are Monday – Thursday 08.30-17.30 and Friday 08.30-15.00 (UK time).

We reserve the right to charge you a small fee per person per sector for all redemption bookings made via the Customer Service Team, on which you will also earn points. We will advise you of this fee at the time of the redemption booking.

Your points will be deducted in accordance with your booking

You cannot spend your points at any airport.

Remember that all bookings, whether you have used your points or not, are subject to the Jet2.com Terms and Conditions which should be read carefully before booking. Once redeemed, points will be deducted from your account and cannot be used again.

8. Will my points expire?

If you have not spent your points within two (2) years after the date they were credited to your account, they will expire and be removed from your account. For the avoidance of doubt, notwithstanding any points that expire under these Terms and Conditions, you will still be registered as a member of myJet2 until such time your membership is cancelled in accordance with clause 15 of these Terms and Conditions below.

9. How do I check my statement?

You can view your statement online by logging into your myJet2 account and visiting the ‘My points’ page where you can view and print a copy your statement. For the avoidance of doubt, we do not produce paper statements.

10. What do I do if I think my statement is wrong?

You are responsible for ensuring your account is properly credited with points earned. If you believe there is an error on your statement then it is your responsibility to contact our Customer Service Team on the numbers shown above, who will try to assist.

If you do not contact us within four (4) weeks of making the booking to highlight any discrepancy, we reserve the right to forfeit any missing points and we will have no further liability to you.

11. What happens to my points if I cancel or amend my flight?

(a) Points earned

If you need to cancel your booking (or simply do not fly i.e. a "no show"), your points will not be re-credited to your account. However, where you change the name of the passenger or the date of the flight your points earned on the original booking will automatically be transferred to your revised booking. This is still subject to seat availability, these Terms and Conditions and our Jet2.com Booking Terms and Conditions, which will give you more information about how and when you are able to change the name or date of your flight and the charges payable.

(b) Points redeemed

Name Changes

We allow name changes to bookings paid for using points subject to Jet2.com’s Terms and Conditions and subject to the terms below. If redemption seats are available on your flight at the point you make a name change, your points will automatically transfer to your revised booking, although the effect on your points will depend on the status of the flight when you make the name change, as follows:

If at the time of name change the flight requires more points than when originally booked and you have those points available, you will be obliged to redeem the additional points.
If at the time of name change the flight requires more points than when originally booked but you do not have those points available, you will be obliged to pay the difference in fare between the flight cost at the time of the original booking and the flight cost when making the name change. The points originally redeemed will not be re-credited.
If at the time of name change the flight requires the same number of points as when originally booked, no further points will be need to be redeemed.
If at the time of name change the flight requires less redemption points than when originally booked, the excess points you redeemed on your original booking will not be re-credited.
In each case, you will also have to pay the administration charge in accordance with our Terms and Conditions.
If redemption seats are no longer available at the time of name change you will be obliged to pay the difference in fare between the flight cost at the time of the original booking and the flight cost when making the name change, plus the administration charge in accordance with our Terms and Conditions.

Date Changes

We also allow date changes to bookings paid for using points subject to Jet2.com’s Terms and Conditions and subject to the terms below. If redemption seats are available on your new flight, your points will automatically transfer to your revised booking, although the effect on your points will depend on the flight you are changing to, as follows:

If the new flight requires more points than your original flight and you have those points available, you will be obliged to redeem the additional points.
If the new flight requires more points than your original flight but you do not have those points available, you will be obliged to pay the difference in fare between the original flight cost and the new flight cost. The points originally redeemed will not be re-credited.
If the new flight requires the same number of points as your original flight, no further points will be need to be redeemed.
If the new flight requires less redemption points than your original flight, the excess points you redeemed on your original booking will not be re-credited.

In each case, you will also have to pay the administration charge in accordance with our Terms and Conditions.

If redemption seats are not available on your new flight you will be obliged to pay the difference in fare between the original flight cost and the new flight cost plus the administration charge in accordance with our Terms and Conditions.

12. What happens to my points if Jet2.com cancels my flight or if my flight is affected by a schedule change?

Under the Jet2.com Terms and Conditions, Jet2.com reserves the right to cancel or re-schedule its flights in the event of certain unusual circumstances which are beyond its reasonable control (e.g. poor weather conditions).

If this happens and you are owed a refund, we will credit your account with the amount of points used to pay for that flight.

13. If I do not have enough points to book a flight, can I club together with other myJet2 members to spend our joint points?

We do not permit the pooling of points.

Individuals within the same household can have their own separate accounts, provided they are eligible to join myJet2.

14. What will you use my personal data for?

Your personal data (including sensitive personal data) has been provided to us for the purpose of joining myJet2; recording points that you earn; notifying you of your points and any discounts or offers that you may be entitled to; responding to any queries/requests that you may have; administration of accounting, billing and auditing procedures and other administrative purposes; meeting security requirements; prevention and detection of crime; handling customer relations issues; analysis of statistics; assisting us in future transactions with you in connection with your membership; systems testing; market analysis; tailoring our marketing to your specific needs; benchmarking and performance measures; IT maintenance or development training; meeting legal obligations to you; making data available to government agencies in connection with your membership (for example, security, customs or immigration where we are required by applicable law to do so); making data available to third parties that we deem necessary in the event of an emergency; making reservations; advising changes to itineraries and other purposes associated with or incidental to your membership.

For all these purposes, you authorise us to retain and use such data and to transmit to and/or to share it with: our own offices, our principals or agents, our other companies and/or brands, anyone to whom we transfer our rights and duties; third party companies offering related services, governments and government agencies, credit card and other payment card companies, and airlines or providers of such related services, or any other third parties that we deem necessary. Sensitive personal data, (e.g. data relating to your health or disabilities, religion, or criminal record) may be processed by us. You recognise that, by providing us with sensitive personal data, you are giving us your explicit consent for us to process it and disclose it to third parties for the above-mentioned purposes. We undertake to collect, process, store, save and transfer your data in compliance with relevant data protection legislation in force from time to time. In processing your data we may transfer it to countries which may not afford the same level of protection.

We may also monitor and/or record your telephone conversations with us to ensure consistent service levels, prevent/detect fraud and for training purposes. Jet2.com Limited, other companies within Dart Group PLC (such as Jet2holidays Limited) and our authorised agencies may use your personal data from time to time to contact you by email, post and telephone solely for the purpose of internal marketing and research purposes. If you do not wish to hear from us for these purposes, please unsubscribe at http://www.jet2.com/unsubscribe.aspx.

By registering with us to join myJet2, you are consenting to the above uses and disclosures of your personal data and sensitive personal data.

If you would like to know what personal data we are holding about you please make your request in writing to the Customer Care Team, Jet2.com Limited, PO Box 314, Leeds, West Yorkshire, LS19 9DY. You will need to enclose a cheque for ten pounds sterling (£10.00) payable to Jet2.com Limited and your request will take up to thirty (30) days to process.

If you would like to correct the personal data that we hold about you, please login at www.myJet2.com to edit your membership account.

15. How do I terminate my myJet2 account?

If you wish to terminate your myJet2 membership, you must write to us at:

Customer Care Team
PO Box 314
Leeds
LS19 9EL
England

Once you have terminated your membership, all unredeemed points will be automatically forfeited without compensation and your membership account will be closed. No further points will be credited to your account until you open a new myJet2 account.

Any flights booked using myJet2 points but not flown at the time of cancelling your membership shall not be affected.

16. What happens if myJet2 is closed?

We reserve the right to close myJet2 at any time.

We shall endeavour to give you at least six (6) months advance notice of the closure of myJet2 to allow you to redeem your remaining points during the notice period, although it may not always be possible to give six (6) months, or any notice.

After myJet2 has closed, all points will be automatically forfeited and will be invalid for use.

No new points will be credited to your account from the commencement of any notice period.

17. When could my myJet2 account be terminated by Jet2.com?

We reserve the right to audit any member's account at any time without prior notice. Where we become aware of or suspect:

(i) fraud, dishonesty or deceit; or
(ii) misconduct of any kind (which includes misconduct on board aircraft or at an airport or when dealing with our staff by you or by any of those passengers on your booking(s)); or
(iii) any myJet2 account being operated by any travel agent, tour operator or other high street or web retailer or for corporate bookings, whether made through partnerships, companies, unincorporated associations, or similar organisations
(iv) any breach of these Terms and Conditions, the Jet2.com Terms and Conditions or any other applicable related regulations, terms or conditions; or
(v) that you are dealing with points in a manner inconsistent with these Terms and Conditions or otherwise acting in a way which we reasonably believe may harm myJet2 or us, then your membership of myJet2 may be terminated automatically and without notice or compensation with the loss of all points accrued.

Also, any bookings not yet travelled made with points will be cancelled unless the air fare and additional charges applicable to all the services specified in the booking are paid to us in full within three (3) days.

No refund will be made in respect of any booking cancelled as a result of termination of your membership for one or more of the aforementioned reasons. Where more than one myJet2 account has been created for the same person, it is not possible to combine the accounts to create a single account.

18. What other rules and General Conditions apply to myJet2 membership?

By applying to join myJet2, you are agreeing to be bound by these Terms and Conditions as they may be amended or supplemented from time to time. We reserve the right to refuse membership to any applicant for any reason.

You are responsible for the security of your myJet2 account and you must ensure your password is kept secure at all times. You must inform us immediately of any change to your postal or email address by editing your account details online, by logging in at www.myJet2.com. All correspondence sent to you by us shall be sent to the most recently advised postal or email address, and we shall be entitled to assume all such correspondence has been correctly delivered to you if sent to that address.

We reserve the right to amend these Terms and Conditions at any time and in any manner, including (without limitation) by:

(i) altering the structure and programme of myJet2;
(ii) increasing or decreasing the number of points required to redeem flights;
(iii) changing the benefit(s) for which points may be exchanged;
(iv) changing the procedure for earning and/or redeeming points;
(v) withdrawing or limiting the ability to earn points; and/or
(vi) altering the rate at which points can be earned.

Any such changes will normally only be made where we are required to make them due to circumstances beyond our control, or in order to improve myJet2, but please note that we reserve the unlimited right to make whatever changes we consider appropriate without specifying any reason. These Terms and Conditions will be updated automatically and you are therefore advised to re-check them regularly. If you do not wish to accept such changes you may terminate your membership of myJet2 at any time by writing to us at:

Customer Care Team
PO Box 314
Leeds
LS19 9EL
England

You agree to be bound by the terms and conditions of any third party participating in any myJet2 offer as well as any other terms and conditions published by us from time to time relating to other offers as part of myJet2.

We shall not be liable for any loss, damage or costs or expenses whatsoever, whether arising directly or indirectly and whether from the collection, use or redemption of any points or from any change to or termination of your membership of myJet2. We do not seek to exclude liability for death or personal injury caused by our negligence.

These Terms and Conditions are governed by English Law.

These Terms and Conditions were last updated on 10th October 2011