I am being dropped off/picked up at the airport. Is there a drop off point?
Yes, pick up and drop off is available in the Express Car Park, priced at £4.00 for up to 10 mins. Alternatively, you can park free of charge in Short Stay 2 for up to 15 mins.
How can I arrange a taxi to/from the airport?
Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.
Which terminal will my flight depart from? Which hall do I use to check in?
There is only one terminal at Newcastle International Airport. Jet2.com customers must use check-in desks 5 to 17.
Check-in
What time will the check-in desk open?
The check-in desk will open 3 hours 30 minutes before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.
Is there a separate queue for online check-in?
No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Does the airport offer Twilight Check-in®?
Yes - Twilight Check-in® is available at Newcastle Airport. Find out more here.
Assisted Travel
Which company will provide me with Assisted Travel?
Assisted Travel is provided by Newcastle International Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?
Yes. Telephones are located at the meeting points in the car parks.
Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?
Check in will issue a Assisted Travel slip and customers will then be taken to the Assisted Travel desk.
Approximate Distances from key locations around the airport
Route
Distance (approx.)
Car Park to Check-in
300m
Check-in to Boarding Gates
235m
Arrivals to Immigration
210m
At the airport
Can I purchase a fast track ticket through security?
Pre-book online here and fast-track your way through security.
What are the opening times for the Customer Help Desk?
The Customer Help Desk is open 24/7.
Is there an airport lounge available? If so, how do I make a booking?
Pre-book your airport lounge here for a hassle-free start to your holiday.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.
Can I purchase a hotel at the airport?
Pre book your airport hotel here and relax knowing you're just minutes from the terminal
This information was last updated on 19 March 2024.