CONTACT US
Customer Services
Our Call Centres can be contacted as follows:
Please note our Customer Service agents do not have real time flight delay or cancellation information. Please contact an agent from Jet2.com's appointed handling company at the airport concerned who are our representatives during delays and cancellation.
All of our call centres are English speaking with the exception of the Czech Republic which speaks Czech.
Dialling from |
Telephone No. |
Opening hours |
Call Charges* |
UK
Bookings or amendments to existing bookings |
0871 226 1 737 |
Monday to Friday, 08:00 until 21:00 (GMT)
Saturday, Sunday and Bank Holidays, 09:00 until 17:00 (GMT) |
10p per min |
UK
All other enquiries |
0906 302 0660 |
50p per min |
Spain |
902 881 269 |
As per UK opening hours |
6.7 Euro cents per minute plus a connection charge of 8.3 Euro cents |
France |
0821 230 203 |
As per UK opening hours |
12 Euro cents per minute plus a connection charge of 11.2 Euro cents |
Italy |
199 404 023 |
As per UK opening hours |
26.80 Euro cents per minute plus a connection charge of 12.40 Euro cents |
Germany |
01803 511 111 |
As per UK opening hours |
9 Euro cents per minute |
Czech Republic
|
234 723 272
|
Monday to Friday, 09:00 until 17:00
|
Standard rates
|
All other countries |
0044 203 031 8103 |
Monday to Friday, 08:00 until 21:00 (GMT)
Saturday, Sunday and Bank Holidays, 09:00 until 17:00 (GMT) |
Standard rates |
*Telephone Call Charges
All charges are inclusive of VAT. Calls from mobile phones and some networks may cost more, please check with your network or telecom provider.
If you would like to contact us to share your travel experiences, or discuss any aspect of our service, please write to us at the address below. To aid us with your enquiry please include the following information at the top of your letter.
- Your unique 6 letter booking reference (e.g. ABCXYZ). We regret we will not be able to reply if you do not quote your booking reference.
- A subject heading for your particular issue
- Lead passenger name
- Departure date (dd/mm/yy)
- Leaving from | Flying to
Please note that all post flight communication must be in writing in English and all replies will be in English.
Customer Care Team
PO Box 314
Leeds
LS19 9DY
England
We aim to respond to you within 21 working days.
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Press Office
Email: pressoffice@jet2.com
FOR ENQUIRIES FROM MEMBERS OF THE PRESS ONLY. Please note this is solely for queries from members of the press. For customer queries please read the information above.
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Email Subscriptions
The best way to be one of the first to hear of promotions, new routes, and schedule launches is to subscribe to Jet2.com emails. Simply visit Jet2.com/mail to subscribe your email address.
If you wish to unsubscribe from the mailing list please visit the unsubscribe page.
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Group Booking Enquiries
For bookings of 10 or more customers please visit our Group Enquiries section or contact us on 0871 472 2757
(* Opening hours: Mon-Thurs 0830-1730, Fri 0830-1500, Closed Weekends. Please note we cannot forward any non-Group related enquiries - please contact our Call Centre for all other questions.)
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