Top Travel Tips

  • Keep your valuables safe and soundWe wouldn’t want anything unexpected to spoil your holiday so keep valuables, passports and return boarding cards in a secure place. Be careful not to pack these items or any cash in your checked-in baggage and please use safety deposit boxes at your hotel where available.
  • All in orderMake sure your passport is valid for travel and check any visa requirements with the Foreign Office well before you are due to fly.
  • Need assistance? Tell usIf you have any mobility difficulties, please call us on +44 (0) 800 408 5591 or +44 (0)203 059 8337 if calling from overseas and we’ll be happy to arrange assistance at the airport for you.
  • Stay organisedCheck all your flight details, including the departure time, 72 hours before you travel.
  • Get off to a flying startWe recommend you arrive at the airport at least 2 hours before departure. This should leave you plenty of time to check in and prepare for your flight.
  • Size is everythingMake things nice and easy at check-in by making sure your luggage is within our size and weight limits. Find out the limits.
  • No problems at securityDon’t forget that liquids over 100ml cannot be carried in your hand luggage. Remember, anything measured in millilitres is classed as a liquid item.
  • Don't forget the essentialsIf you’re taking important medication, double-check you’ve packed enough in your hand luggage.
  • Having a drink or twoA beer or a glass of wine is a great way to start your holiday. However, please remember that the effects of alcohol at altitude are up to 3 times higher than when you’re on the ground. For this reason, you can only drink what you’ve bought during your flight.
  • Silence pleaseSome of the airports we operate from are 'silent' which means there might not be any announcements. Make sure you keep updated with boarding times by checking the screens regularly.
  • Damaged baggageIn the unlikely event that your baggage is damaged in transit, please try to report this to a member of staff before leaving the baggage hall. If you can’t find anyone at the time, make your way to our sales desk after passing through immigration instead.
  • Better safe than sorryOur travel insurance covers you from the moment you take out the policy, giving you complete peace of mind that you’re protected if you need to cancel your flights. So be on the safe side and get all the cover you need here.