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Disruptive Passenger Banned for Life after Causing Divert

OnBoard Together

11th June 2018 • Posted in Announcements

On Friday 8th June, our Belfast to Ibiza flight had to be diverted to Toulouse Airport, due to the appalling behaviour of a disruptive passenger.

The customer, Mr McDowell, was travelling as part of a group and displayed deplorable and aggressive behaviour to both crew and fellow customers on board, something which cannot and will not be tolerated. Some of his behaviour took place in the vicinity of families who were travelling with young children.

In consultation with the captain we took the unusual decision to divert the aircraft, and Mr McDowell was taken off the aircraft with the assistance of the police in Toulouse. A number of customers have praised our highly-trained crew for their handling of the situation.

It is very clear that consuming alcohol illicitly contributed to this behaviour and it shows why, as part of our Onboard Together campaign, we continue to call for action to better control the sale and consumption of tax free goods purchased at airports. 

Phil Ward, Managing Director at said: “We will not under any circumstances tolerate this type of disgraceful behaviour onboard our aircraft.  Fellow customers and families travelling for a well-earned holiday should not be subjected to this sort of behaviour and we sincerely apologise to all other customers on the flight. We will be taking further action in support of our crew to ensure Mr McDowell is held accountable for his actions and indeed Mr McDowell has already received a lifetime ban from Our Onboard Together campaign will continue to be a priority for us."

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