« Back and Jet2holidays are both Which? Recommended Providers

12th July 2019 • Posted in Awards, Announcements

Jet2holidays has today been recognised as a Which? Recommended Provider for ‘taking the bar for package holidays and raising it through the roof’. This announcement comes after was again recognised as a Which? Recommended Provider earlier this year.

The Which? Holiday Companies Survey, completed by thousands of Which? members, asked customers about their experiences with different travel companies. An overall customer score was then compiled based on several factors including accommodation, customer service, description vs. reality, the holiday representative, the organisation of the holiday, and value for money.

With an impressive overall customer score Jet2holidays is ranked ahead of a number of competitors and tour operators, with Which? pointing out how some of those competitors have “forgotten what makes a package holiday great: a well-managed experience with good customer service before you fly and helpful reps on the ground.”


The survey shows that Jet2holidays scored consistently well on every single factor, with the Which? report saying this about us: “Holidaymakers love the friendly customer service, free 22kg of luggage and the Free Resort Flight Check-In service.”

This success comes on the back of our continued investment into delivering a VIP experience so whether a customer stays in an ultra 5-star luxury hotel, or a 2-star self-catering apartment, they will be given the same level of service. This investment means that Jet2holidays has industry-leading call centre service levels, a customer helpline that is open 24 hours a day and 365 days a year, more Customer Helpers at airports and in resort than other tour operators. On top of that, unique touches such as Free Resort Flight Check-In and Twilight Check-In services make customers feel like a VIP.

Alongside this success, in January was recognised as a Which? Recommended Provider again.


The Which? Airlines Survey, completed by almost 8,000 Which? members, asked those flying from a UK airport about their travel experiences on a number of short haul airlines. The overall customer score for this was based on factors including punctuality, boarding, seat comfort, cabin environment, customer service, food & drink, and value for money.


The survey showed that scored consistently well on all factors, with our customer service yet again singled out for praise.

The Which? survey also showed that our fleet of brand-new Boeing 737-800NG aircraft are making a huge impression on customers, with the cabin environment receiving high marks. We marked a major milestone in January 2019 when we received the last of 34 brand new Boeing 737-800NG aircraft, taking our fleet size to 100 aircraft, to support our continued growth whilst providing customers with even more choice and flexibility.

Steve Heapy, CEO of and Jet2holidays, said: “Quality is at the heart of everything we do at and Jet2holidays, as we know how hard people work and save for their holidays. To receive this recognition from Which? is therefore something we are extremely proud of, as it is based on the experiences of paying customers – and it shows that our investment in delivering a VIP customer experience is working. Whether you book a flight with or a package holiday with Jet2holidays, what you get is a team that is obsessed with customer service, and this is reflected in these fantastic accolades. I am extremely proud to work with the thousands of and Jet2holidays colleagues who put everything into delivering this service for our customers every single day.”

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