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Jet2.com and Jet2holidays offers Covid-19 insurance

Jet2holidays

17th July 2020 • Posted in Announcements

Jet2.com and Jet2holidays has launched a new insurance policy which includes added Covid-19 cover for cancellations and medical claims abroad.

The new product, which is 5* Defaqto rated, gives customers even more assurance ahead of their well-deserved holidays, further building on the trust and confidence that we have established both before and during the pandemic.

The extra Covid-19 cover has been automatically added to all policies purchased since 9th April 2020, and new policies can be purchased when booking with us or added to existing bookings. The policy includes: 

  • Medical cover in the event of contracting Covid-19 whilst abroad.
  • Cancellation cover should a customer or another individual on the booking test positive for Covid-19 up to 14 days before travel.
  • Cancellation cover if a customer or another individual on the booking is hospitalised due to Covid-19 up to 28 days before travel.
  • Cover if a customer or another individual on the booking is not allowed to board their flight as a result of a positive Covid-19 test or raised temperature. 

By booking this policy at the same time as a holiday, all of the above cover is included in just a few clicks. Full details on the policy can be found at: https://www.jet2.com/en/flights/safe-travel/before-you-go. Terms and conditions apply.

We resumed our flights and holidays programme on 15th July, and we are using our industry-leading customer service to look after customers throughout their holidays and ensure that their comfort, safety and well-being is our number one priority. Everything from onboard cleaning to in-resort care is in line with official Covid-19 guidelines, and we are only travelling to the safest destinations, where our teams and hotel partners are ensuring everything is in place for a healthy and happy holiday. You can read more about this here: https://www.jet2holidays.com/safe-travel and https://www.jet2.com/flights/safe-travel

 

We have been praised by media, customers and consumer organisations for our handling of the pandemic, including been ranked as the best travel firm for providing refunds on the back of the Covid-19 pandemic according to a recent travel refund cancellation survey of more than 77,000 people by MoneySavingExpert.com (MSE).

The launch of this insurance policy, coupled with this customer-first approach, provides customers with all the confidence they need before booking and travelling on their holidays.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: “As a Which? Recommended Provider and multi award-winning airline and tour operator, we are taking our industry-leading customer service and applying it to make sure that our customers have a happy and healthy holiday. It is no secret that we are the airline and tour operator that has done more than anyone else to look after our customers through this difficult time, and the launch of this insurance policy will enhance the trust that our customers have in us even further. We always advise customers to take out appropriate travel insurance, and thanks to the launch of this policy customers can include Covid-19 cover at the same time as booking a holiday in just a few simple clicks.”

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