Jet2holidays
23rd February 2021
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Posted in Announcements
Jet2holidays, the UK’s leading tour operator
to destinations across the Mediterranean and Canary Islands, together with
leisure airline, Jet2.com, today reports that it has seen a
dramatic and continued surge in bookings immediately following the Prime
Minister’s announcement of an exit roadmap from lockdown.

Data from Jet2.com and Jet2holidays
shows that Summer 21 bookings have increased more than 1,000% in the 24 hours
following the announcement, with bookings continuing to surge for destinations
across the board including Mainland Spain, Canary Islands, Balearic Islands,
Portugal, Greece, Cyprus and Turkey. There is a notable increase in bookings
from July, which continues through the rest of the school holidays and Summer
21.
Jet2.com and Jet2holidays have
56 hotspots and leisure city destinations on sale from across their network of
UK bases for Summer 21, and are seeing the enormous pent-up demand for holidays
to these destinations turn into bookings after the Prime Minister said a global
travel taskforce would put forward a report on how to return to international
travel.
The UK government announced that travel will not return
until 17th May at the earliest, so Jet2.com and Jet2holidays
have taken the decision to extend the suspension of flights and holidays up to
and including 16th May.
Where customers yet to travel are affected by any programme
changes, Jet2.com and Jet2holidays will
automatically cancel their booking with a full refund, and their team of travel
experts will be in touch to help them to book their summer getaway for later in
the year.
Jet2.com and Jet2holidays have
received praise from customers, consumer organisations, media and independent
travel agents for their industry-leading and prompt refunding of over
£1bn to customers whose travel plans have been affected by programme
changes during the pandemic, and they will continue this customer-first
approach.
On the back of the UK government’s announcement,
Jet2holidays is responding to demand for the assurance that its ATOL
protected package holidays provide, as well as its award-winning customer
experience. As well as booking and travelling on award-winning flights and ATOL
protected package holidays, customers get to experience and enjoy the company’s
VIP customer service which has seen Jet2.com and Jet2holidays
repeatedly win high-profile accolades such as Which? Recommended Provider and
TripAdvisor’s Best Airline – UK and Top 10 Airlines of the World.
This VIP customer service includes friendly flight times and
a generous 22kg baggage allowance, 10kg hand baggage allowance through a
flight-only booking with Jet2.com, which saw the airline win five
accolades at the 2020 TripAdvisor Travellers’ Choice® Awards for
Airlines; or that very same VIP customer service, in-resort Customer Helpers,
transfers, free child places and ATOL protection with the UK’s second largest
tour operator, Jet2holidays.
The company has continued this customer-first strategy
throughout the Coronavirus pandemic, winning praise from customers, consumer organisations,
media, and independent travel agents for how it has looked after customers
affected by programme changes. Jet2.com and Jet2holidays
are ranked as the top two travel firms for providing refunds, according
to a travel refund cancellation survey by MoneySavingExpert.com (MSE). Jet2.com was
also recognised by the UK Civil Aviation Authority (CAA) as the only UK
airline to promptly provide refunds.
Steve Heapy, CEO of Jet2.com and Jet2holidays
said: “We have seen enormous pent-up demand from British holidaymakers for some
time, with people wanting nothing more than to get away to the sunshine and
enjoy their well-deserved holidays. The government’s announcement is the news
they have been longing for, and the continued surge in bookings shows how ready
our customers are to get away to the sunshine on a real package holiday.”
“We are very pleased that the government has shown a clear
ambition to reopen international travel in the coming months, and we look
forward to more detail in due course. Throughout the pandemic, we have done
absolutely everything to look after our valued customers and we have always
said that the sun will shine for them once again. We know what an incredibly
difficult time it has been for everyone, and we very much look forward to
taking everyone from our rainy islands to their dream holiday choice this
summer and beyond.”