Jet2.com
25th March 2020
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Posted in Community, Announcements
We were proud to showcase our famous VIP
customer service recently, after a group of 29 school children and their
teachers from Lanzarote found themselves unable to return home from London
Gatwick, after another airline cancelled their flight.
When this happened, we were contacted by
some of our partners from the local government and Lanzarote tourism industry,
to see if we could assist.
Our team jumped into action, and we were
delighted to get the group onto our London Stansted to Lanzarote flight so they
could return home before all flights were suspended.
We are acutely aware of our responsibility
as an award-winning airline and tour operator to look after our customers, and
this is one of many examples over recent weeks.
Until the weekend, we continued to operate our scheduled programme, with
aircraft flying empty from the UK so that we could fill them and bring
thousands of customers home. In addition to that programme of scheduled flights
and despite the ongoing disruption, we also added extra flights, to bring even
more customers home.
On the back of that, we have received fantastic feedback from customers,
which we are incredibly grateful for. We also received the following feedback in
response to helping the children which we are delighted with!
“On behalf of all the children, their
teachers, their parents, on behalf of the entire island of Lanzarote and my
own, we would like to give a huge thank you to you and all your team for this
great gesture of solidarity. Fortunately, they are all safe at home now.”