Jet2holidays
13th July 2020
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Posted in Awards, Announcements
Jet2holidays has
once again been praised for its customer-first approach and received
prestigious Which? Recommended Provider
status for the second year running.

Topping the Which? Holiday Companies Survey, which
is based on the opinions of thousands of Which? members who
were asked about their experiences with different travel companies, we scored
highly for customer service, description vs. reality, organisation of holiday,
accommodation, and value for money.
Which? also asked
holidaymakers for feedback on how holiday companies and tour operators have
handled the Covid-19 pandemic, with us receiving positive feedback. We have been repeatedly recognised by media, consumer
organisations and customers for how we have looked after those who have been
affected during the Coronavirus crisis, offering Refund Credit Notes, full
refunds, or the option to rebook with no admin fee if their holiday is
cancelled. This latest accolade further demonstrates the success of our
approach.
Which? concludes: “Jet2holidays will
take you there at a bargain price, and if you can’t, you’ll get your money
back.”
Alongside this success, Jet2.com is
also a Which? Recommended Provider, after receiving praise
for punctuality,
boarding, cabin environment, seat comfort, customer service, food and drink,
and value for money in the Which? Airlines Survey, published in December.
With a flight-only booking, Jet2.com
customers can expect a VIP customer service, friendly flight times and a
generous 22kg baggage allowance, or that very same VIP customer service,
in-resort Customer Helpers, transfers, thousands of free child places and ATOL
protection with Jet2holidays.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “Looking after our customers is at the heart of everything
we do at Jet2holidays, and we are delighted to have again
received this recognition from Which? for our approach to
customer service, particularly after what has been a challenging time for the
industry. This praise is the direct result of all the hard work and dedication
that our award-winning team put into delivering a first-class service for our
customers. In addition to looking after customers when times are good, it is
important that customers receive the same level of service when things are
difficult, and we are proud of how we have done that.”