Jet2holidays
17th February 2021
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Posted in Awards, Announcements
Jet2holidays has been recognised
for delivering exceptional customer service and awarded the
coveted Platinum Trusted Service Award for the second year
running by Feefo, one of the UK’s biggest online review platforms.
After a year dominated by the Covid-19 pandemic, we
have received the Platinum Trusted Service Award once again after winning
the prestigious Gold Trusted Service Award for providing
outstanding levels of quality and service to customers. It
follows us receiving positive customer
feedback for our handling of the pandemic during the period
of 1st January to 31st December 2020, as
well as taking into account customer reviews from the previous
three years.
Only companies that provide a
consistently excellent service, sustained over
three consecutive years or more, and show
dedication to going above and beyond to deliver high levels of
customer experience are awarded the Platinum Trusted Service
Award.
Through Feefo, customers can leave a
rating out of five for the service provided by following a link
on the booking confirmation when they book a package holiday
with us. After achieving a score of 4.7 out of 5 from
over 600 reviews over the last 12 months, we were awarded
the Gold Trusted Service Award for the fourth year
running, and automatically received the Platinum Trusted Service
Award accolade.
On Feefo, customers of Jet2holidays have
plenty of praise, with comments including:
“Have dealt brilliantly with both cancelled flights
and a holiday during the pandemic. Wonderful service and have now re-booked
with them again.”
“This is the 4th holiday we have booked with Jet2 this
year, hopefully we will get to go on this one... the point is that I am happy
to re-book with them because of their proven reputation for customer service
giving timely (sometimes same-day) refunds on cancellations. A shining example
to the travel sector.”
“Owing to Covid we've had to make several
plan changes to our holidays this year. Every time we've had refunds
back in our bank account within the week. The contact staff have been super.”
“Definitely would go on holiday with Jet2holidays
again. During the COVID crisis we had holidays booked that were unfortunately
cancelled. We were kept informed every step of the way and received a cash
refund within 10 days of the holiday being cancelled. Been on holiday several
times with Jet2holidays and from start to finish the service was exceptional.
Book your holidays with them, they are brilliant.”
We have continued our customer-first strategy
throughout the Coronavirus pandemic, winning praise from customers, consumer
organisations, media, and independent travel agents for how we have looked
after customers affected by programme changes. Whether processing swift
refunds or helping save customers’ holidays by offering flexible rebook
options, we have experienced positive feedback for our approach.
Jet2.com was also recognised
by Feefo and received a Trusted Service Award, for customer
service.
Steve Heapy, CEO of Jet2.com and Jet2holidays,
said: “There is no doubt that the past 12 months have been a challenge, but
despite this our absolute focus is always about getting it right for our
customers and delivering a first-class experience.
“This latest accolade shows that our customer-first
approach has not wavered, and we are extremely proud that our
efforts have been recognised in this way. The fact that this
latest award is as a result of hundreds of positive reviews from
paying customers makes it an even greater achievement, and we know
that by doing the right thing for customers will stand us in good
stead when the sun starts to shine again.”