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Lifetime ban and £85,000 bill for passenger whose disruptive behaviour led to RAF scrambling fighter jets

16th July 2019 • Posted in Announcements

Leading leisure airline has issued a lifetime ban to disruptive passenger, Chloe Haines, and billed her more than £85,000 after her extremely disruptive behaviour led to the flight having to be diverted and the RAF having to scramble two Typhoon fighters to escort the aircraft.

Miss Haines displayed a catalogue of aggressive, abusive and dangerous behaviour on the aircraft, which included attempting to open the aircraft doors during the flight.

Our highly trained crew restrained Miss Haines with the help of customers, whilst the aircraft – which was supposed to be flying to Dalaman - was diverted back to London Stansted. In their rush to escort the aircraft, the RAF fighter jets created a sonic boom which could be heard for miles around.

On arrival at London Stansted, airport police boarded to arrest Miss Haines on suspicion of assault and endangering an aircraft. We are supporting the authorities with their investigation.

Steve Heapy, CEO of and Jet2holidays has today said: “Miss Haines’ behaviour was one of the most serious cases of disruptive passenger behaviour that we have experienced. She must now face up to the consequences of her actions, and we will vigorously pursue to recover the costs that we incurred as a result of this divert, as we do with all disruptive passengers. As a family friendly airline, we take an absolutely zero tolerance approach to disruptive behaviour, and we hope that this sobering incident, with its very serious consequences, provides a stark warning to others who think that they can behave in this fashion.”

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