Jet2.com
16th July 2019
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Posted in Announcements
Leading leisure airline Jet2.com has issued a lifetime ban
to disruptive passenger, Chloe Haines, and billed her more than £85,000 after
her extremely disruptive behaviour led to the flight having to be diverted and
the RAF having to scramble two Typhoon fighters to escort the aircraft.
Miss Haines displayed a catalogue of aggressive, abusive and
dangerous behaviour on the aircraft, which included attempting to open the
aircraft doors during the flight.
Our highly trained crew restrained Miss Haines with the help
of customers, whilst the aircraft – which was supposed to be flying to Dalaman
- was diverted back to London Stansted. In their rush to escort the aircraft,
the RAF fighter jets created a sonic boom which could be heard for miles
around.
On arrival at London Stansted, airport police boarded to
arrest Miss Haines on suspicion of assault and endangering an aircraft. We are
supporting the authorities with their investigation.
Steve Heapy, CEO of Jet2.com and Jet2holidays has today
said: “Miss Haines’ behaviour was one of the most serious cases of disruptive
passenger behaviour that we have experienced. She must now face up to the
consequences of her actions, and we will vigorously pursue to recover the costs
that we incurred as a result of this divert, as we do with all disruptive
passengers. As a family friendly airline, we take an absolutely zero tolerance
approach to disruptive behaviour, and we hope that this sobering incident, with
its very serious consequences, provides a stark warning to others who think
that they can behave in this fashion.”