Jet2.com
03rd December 2020
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Posted in Announcements
We have today pledged to continue our friendly hand luggage
policy which is directly in line with customer feedback. This means customers
benefit from two pieces of free hand luggage as standard when they book and
travel with us.

With some airlines changing their hand luggage policies,
our announcement means that customers booking and travelling with us will not
be charged for a large cabin bag and can continue to benefit from two
pieces of free hand luggage, whether on a flight-only booking with Jet2.com
or on a package holiday with Jet2holidays.
In addition to a piece of hand luggage weighing no more
than 10kg and no larger than 56cm x 45cm x 25cm (including wheels and handles)
customers can carry a small personal item that can be placed underneath the
seat in front of them. This means customers travelling with Jet2.com
and Jet2holidays can pack up to FOUR TIMES as much into their
hand luggage when compared with some other airlines.
As well as enjoying this friendly hand luggage allowance,
customers will of course get to experience and enjoy the VIP customer service
which has seen Jet2.com and Jet2holidays repeatedly
win high-profile accolades such as Which? Recommended Provider and
TripAdvisor’s Best Airline – UK and Top 10 Airlines of the World.
This VIP customer service
includes friendly flight times and a generous 22kg hold baggage allowance
through a flight-only booking with Jet2.com, or that very same
VIP customer service, in-resort Customer Helpers, transfers, free child places
and ATOL protection with the UK’s second largest tour operator, Jet2holidays.
In addition, we receive
recognition for getting customers away to enjoy their well-deserved holidays on
time, regularly appearing as the most punctual UK airline according to the
leading travel intelligence company OAG.
Steve Heapy, CEO of Jet2.com
and Jet2holidays, said: “Customer feedback tells us loud and
clear that they really value our friendly hand luggage policy, which enables
them to pack more into their cabin baggage without having to pay extra.
Listening to customer feedback and acting on it is why we have built up an
industry-leading reputation for customer service. In line with that I am
pleased to report that Jet2.com will not charge customers for
their cabin baggage allowance and furthermore they can continue to enjoy our
award-winning flights with two free pieces of hand luggage as standard. We know
how important this is to them, and this announcement demonstrates how we
continue do everything we can to make sure that customers enjoy their holidays
whilst giving them the best value possible.”