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Statement on our Flights and Holidays Programme

Jet2.com

10th February 2021 • Posted in Announcements

Due to the ongoing uncertainty and travel restrictions caused by the Covid-19 pandemic, we have taken the decision to extend the suspension of flights and holidays up to and including 14th April 2021.

Where customers yet to travel are affected by any programme changes, we will automatically cancel their booking with a full refund. We have received praise from customers, consumer organisations, media and independent travel agents for our industry-leading and prompt refunding of over £1bn to customers whose travel plans have been affected by programme changes during the pandemic.

We know that customers will remember this approach, and the way we have looked after them will play an important part in our long-term strategy to continue to grow successfully and become the UK’s Leading and Best Leisure Travel business.

For customers due to travel from 15th April onwards, we will provide further updates closer to the time as appropriate.

There is huge pent-up demand for our award-winning flights and holidays. With a fantastic choice of popular sunshine and leisure city destinations available from across our network of UK bases, customers can take advantage of great deals for Summer 21, Winter 21/22 and Summer 22. Our customers work hard and save hard for their holidays, and we are very excited to take them away on holiday again.

We would like to thank our valued customers for their patience and understanding.

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