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Reviews and Awards

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We're an award-winning airline!

Here at Jet2.com, our shelves are filled with shiny trophies! We've won many prestigious awards over the years and it's all thanks to our friendly customer service, on-time flights and incredible value fares. Find out more about our most recent awards below…

Tripadvisor Travellers' Choice

It was a fantastic five for us at the Tripadvisor Travellers' Choice Awards 2020! For the fourth year running, we won Best Airline – UK and Best Low-Cost Airline – Europe. On top of that, we scooped Best Economy Class – Europe and the Best Airline – Europe award again! And for the third year running, we've been named as one of the Top 10 Airlines of the World, coming fifth in the list.


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Recent Awards

In the press

Jet2 have been extremely resilient this summer, and I very rarely hear of any issues involving the airline or its holiday company. Unlike easyJet, Wizz Air, TUI, British Airways ...

Mon 27 June 2022 - Simon Calder, Twitter

Jet2 are the best performers

Tues 14 June 2022 - The Independent

Jet2 should be credited. They actually have done a great job in making sure their flights have mainly got away on time.”

Fri 10 June 2022 - BBC News

Check-in was completely fine, we got through with Jet2 in about 10 minutes.”

Tues 7 June 2022 - Telegraph & Argus

Jet2 started recruiting much earlier and anticipated the bounceback.”

Fri 3 June 2022 - The Times

Jet2 chief says travel issues ‘will improve’ as staff shortages addressed

Tues 31 May 2022 - Travel Weekly

Below is a breakdown of what Yorkshire based airliner Jet2, which hasn't cancelled any flights, has said

Tues 31 May 2022 - Leeds Live

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Real reviews

Jet2 consistently provide great service, from check in right the way through to disembarking...

Jet2 consistently provide great service, from check in right the way through to disembarking. Friendly and helpful staff, reliable and convenient flight times and an extremely useful website. Even though our flight out to Prague was delayed (through no fault of Jet2) the captain and crew kept us informed of the situation throughout. I have never had a bad experience with Jet2 which is why I will always choose to fly with them in the first instance.

Caroline travelled from Birmingham to Prague with her partner in May 2022

check-in

"The staff were lovely, bright and bubbly"

"The staff were lovely, bright and bubbly. They did everything they could to ensure you had the best experience whilst on board your flights. I would certainly recommend flying with Jet2 it was hassle free, and more comfortable than flying with other airlines. I'm converted, will look to book with Jet2 in preference of the airlines used before."

Joanne travelled from Leeds Bradford to Tenerife with friends in May 2022​

"From arriving at the airport to landing in Tenerife, Jet2 staff were so kind and helpful."

"From arriving at the airport to landing in Tenerife, Jet2 staff were so kind and helpful. The lady Jan who checked us in realised my husband had mobility problems and helped us immensely, checking we were ok. Ground staff and air crew were amazing."

Marjorie travelled from Leeds Bradford to Tenerife with her partner in May 2022​

"I have travelled with other leading companies, but Jet2 is far the best I have went with."

"I have travelled with other leading companies, but Jet2 is far the best I have went with. Lots of staff and very helpful giving you advice all the time to reassure you. Airport's can be very scary for older people but Jet2 told us exactly where to go, no problems."

James travelled from Belfast International to Malaga with his partner and extended family in May 2022​

"Your customer service is the best."

"Your customer service is the best. TUI queue went on for miles not enough staff on. Plus, I have to walk with a crutch and have difficulty standing up in queues, staff spotted me and went straight through"

Michelle travelled from East Midlands to Madeira with her partner in May 2022​

"A great experience from start to finish."

"I have travelled to Bulgaria with TUI, Wizzair, Thomas Cook and Balkan Holidays in the past and Jet2 are well ahead of them in terms of service, staff efficiency, helpfulness and friendliness, convenience and comfort and cleanliness on the plane. Standard leg room is the best we have had. A great experience from start to finish."

Oleh travelled from East Midlands to Bulgaria with their partner in May 2022

"First time I’ve ever been so impressed with the efficiency of an airline."

"First time I’ve ever been so impressed with the efficiency of an airline. From when we arrived at East Midlands there were enough staff on hand at the self serve bag drop. On the way home there was a flight attendant named Lizzy who was AMAZING! Such a personable, funny and helpful professional who tailored her style to each passenger. So enjoyable."

Natasha travelled from East Midlands to Malaga with her partner and friends in May 2022

Jet2.com awards

But wait, we’ve won even more awards! Select “Show all awards” below to take a look at the whole lot…

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