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I haven't travelled yet

To get an answer quickly, it’s best to take a look at the pages below. They’re bursting with information about country entry requirements, what we’re doing to make sure you have a safe and smooth journey, as well as the most frequently asked questions about COVID-19.

Get your answer now from:

  • Travel help hub: We’ve rounded up all the information you could need for a safe and smooth journey in our handy travel help hub.
  • Travel requirements: Find out the latest changes to arrivals for the destination you’re travelling to.
  • General FAQs: Learn about amendments, checking in, baggage, mobile boarding passes and more.

Just to let you know, we can only amend your booking before your flight.

The quickest and easiest way to make changes to your upcoming flight is by using Manage My Booking online. Simply log in to Manage My Booking and you’ll be able to:

  • Make name and date changes, and correct spelling errors of up to three letters for free.
  • Check in online

    You can check in online from 28 days before your flights, then print your boarding passes or send them to your smartphone.

  • Add travel essentials

    Choose your ideal seats and meals for your flight, and even add 22kg bags and travel insurance.

  • Cancel your booking

    You can cancel your booking online.

Still haven’t found what you’re looking for? Contact us via WhatsApp! You’ll find everything you need to know, including how to get in touch via this messaging service, on our handy Whatsapp page.


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