FAQs

Home Page / FAQs

Search our FAQs

Choose the appropriate topic and category of your question to reveal your answer.

1. Choose a topic

2. Choose a category

3. Answer

Airport check-in

Our check-in desks generally open at least 2 hours 30 minutes before your scheduled time of departure – see the check-in opening times at your airport. Please arrive at the airport in good time, as in all cases our check-in desks will close 40 minutes before your scheduled departure time. By this time, all customers must have completed the check-in process.

In some airports we are delighted to offer you our Twilight Check-in Service, meaning you can drop your bags off the evening before your departure. Find out more.