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Common Medical Conditions

Chicken Pox
For the safety of all our customers, at least 7 days must have elapsed since the first spots appeared, with no others forming, before we are able to consider carrying anyone with chicken pox. We also need a Fit to Fly certificate from your doctor to confirm this.

Nut Allergies no longer serve nut-based products onboard, but we can’t guarantee that other customers won’t bring their own nut products. However, if Cabin Crew are made aware of a nut allergy sufferer, they will announce to passengers at the beginning of the flight that there’s someone on the plane with a nut allergy. They will also tell customers not to eat any nut-based food during the flight. If you have a nut allergy, please inform us beforehand so the Cabin Crew can make this announcement, and let the crew onboard know that you have a nut allergy.

Severe Allergies
If you have any severe allergy, please make our team aware of this at the time of booking and also mention this to the Cabin Crew on boarding the aircraft. If you carry medication for a severe allergy, such as an EpiPen, it is very important that you bring this with you on board the aircraft. If we are made aware of a severe allergy and you are not carrying your required medication, you may be refused travel.

Plaster Casts
We strongly recommend that before travelling you contact your insurance company in the first instance.

If your plaster cast has been fitted for more than 48 hours at the time of travel and there are no complications, then there are no restrictions on travel. Your plaster cast should be loosely fitted to allow for expansion and swelling at high altitudes.

If the plaster cast has been fitted within 48 hours of your flight, you will need a Fit to Fly certificate, signed and dated by a medical professional. You may then travel with a split cast providing you can exit the aircraft unaided, or have a companion to assist you, or have been pre-approved by our Special Assistance Team.

If the break has needed surgery or there have been additional complications, you will need a Medical Information Form from our Special Assistance Team.

In all cases, you need to be able to bend your knee so you can sit in the aircraft seat.


Customers who are pregnant may travel with, but additional conditions may apply depending on the type of the pregnancy and the stage at which you are planning to fly, as detailed below:


Type of pregnancy No Restrictions & Fit to Fly not Required Fit to Fly Required Travel not permitted
Single pregnancy Up to 27 weeks (inclusive) 28 – 35 weeks (inclusive) 36 weeks or greater
Multiple pregnancy Up to 27 weeks (inclusive) 28 – 33 weeks (inclusive) 34 weeks or greater