Coronavirus (COVID-19): Latest updates and flight info. Find out more.


Home Page / FAQs

Search our FAQs

Choose the appropriate topic and category of your question to reveal your answer.

1. Choose a topic

2. Choose a category

3. Answer

Hidden Disabilities

We recognise that everyone’s needs are different, and that air travel can be stressful for some of our customers. Our friendly Customer Helpers have all received training on hidden disabilities and will do everything possible to help you and make your experience as easy as possible. Please contact our Special Assistance Team before travel to ask us about any specific requirements, or just make us aware when you arrive at check-in, and we’ll make every effort to accommodate your needs throughout your journey.

You will also find that many airports offer a distinctive lanyard to customers who suffer from a hidden disability, to ease your journey through the airport. These can normally be collected free of charge from the airport’s Special Assistance desk in the terminal. You can find more information on each individual airport’s website, please visit our Airport Information pages for further information and other useful links.