Home Page / FAQs

Search our FAQs

Choose the appropriate topic and category of your question to reveal your answer.

1. Choose a topic

2. Choose a category

3. Answer

On Board the Aircraft

Seating on Board

If you require walking aids or have limited mobility, due to safety regulations you may not be able to sit in an aisle seat, and you may be asked to sit in either a window seat or a middle seat if you are travelling with a companion.

Because all of our extra legroom seats are classed as emergency exit rows, we regret that we are unable to offer extra legroom seats to assistance customers.

Onboard Wheelchairs (Aisle Chairs)

The majority of our aircraft are equipped with aisle chairs as standard. If you need to guarantee that an aisle chair will be available on your aircraft, please contact our Special Assistance Team before you travel.

Disability Harnesses / Support Seats

Customers who are unable to sit upright in an aircraft seat without assistance need to provide their own harness or support seat for use on board.

Due to the variety of harnesses and supports available on the market, you must contact our Special Assistance Team in advance of travel so that we can ascertain whether your harness is compatible with our aircraft seats.

The harness must be fitted by a carer, and must not prevent you from using the aircraft seat belt.

A window seat will be allocated to any customer who needs a harness or support. Should the harness or support fasten around the back of the seat, for safety reasons we will either allocate a seat at the rear of the aircraft, or leave the seat immediately behind vacant. For this reason, we advise you to contact our Special Assistance Team as early as possible in order to discuss your requirements in detail.