How to wear a face mask

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Our face mask policy

Face masks must be worn at the airport and onboard our flights. If you’re unable to wear a mask, you must let us know in advance in order to be allowed to travel by calling our Special Assistance team on 0800 408 5591. If you fail to wear a face mask without our agreement, you’ll not be allowed to board your flight.

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FAQs

FAQs for before you go

When do I need to wear a mask?

What if I’m exempt from wearing a mask?

Do children need to wear a mask?

Your step-by-step guide to wearing a face mask