East Midlands AirportImportant Information and Frequently Asked Questions

East Midlands Airport (EMA)

Castle Donington, Derby, Leicestershire, DE74 2SA

Also known as:

Nottingham and Castle Donington Airport


Parking Special Assistance Currency Exchange Airport Lounge

Google Map of East Midlands Airport

Getting There

  • How do I book airport parking?

    Click here for Airport Parking or call 0808 169 7032.

  • I am being dropped off/picked up at the airport. Is there a drop off point?

    Yes, there is a drop off/pick up point located at East Midlands Airport.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    There is only one terminal and one check-in hall at East Midlands Airport.


  • What time will the check-in desk open?

    The check in desk will open 3 hours before departure.

  • Is there a separate queue for online check-in?

    No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

  • What time will the check-in desk close?

    The check in desk will close strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    Special Assistance is provided by the East Midlands Airport Passenger Services Team.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    Yes. Call points are located in the car parks.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Once checked in, you must report to the East Midlands Airport Passenger Services Desk. This is located in the main check in hall.

    For more information, please visit the East Midlands Airport website.

  • Approximate Distances from key locations around the airport

Route Distance (approx.)
Car Park to Check-in 300m
Check-in to Boarding Gates 500m
Arrivals to Immigration 480m

At The Airport

  • Can I purchase a fast track ticket through security?

    Yes. This can be purchased from the fast track ticket machines located in the check in hall.

  • What are the opening times for the Sales desk?

    Our sales desk at East Midlands Airport is open 24 hours a day.

  • I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

    For items left on a Jet2.com aircraft please call 01332 406984/3. For items left in the airport please call 01332818426.

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes, this can be purchased via the East Midlands Airport website.

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 11 June 2019.