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UK Airports

• How do I book airport parking?

  Click here for Airport Parking or call 0191 214 4341

• I am being dropped off/picked up at the airport. Is there a drop off point?

  There is no free of charge drop off/pick up point located at Newcastle Airport.

• Which terminal will my flight depart from? Which hall do I use to check in?

  There is only one terminal at Newcastle International Airport. Jet2.com customers must use check in desks 5 to 17.

Check-In

• What time will the check-in desk open?

  The check in desk will open 3 hours and 30 minutes before departure.

• Is there a separate queue for online check-in?

  No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

• What time will the check-in desk close?

  The check in desk will close strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  Special Assistance is provided by Newcastle Airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Yes. Telephones are located at the meeting points in the car parks.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  Check in will issue a Special Assistance slip and customers will then be taken to the Special Assistance desk.

At The Airport

• Can I purchase a fast track ticket through security?

  Yes. This can be purchased from the fast track ticket machine located inside the airport.

• What are the opening times for the Sales desk?

  The Sales desk is open 24/7.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  01912143367

• Is there an airport lounge available? If so, how do I make a booking?

  Yes, this can be purchased via the Newcastle International Airport website.

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.