Newcastle AirportImportant Information and Frequently Asked Questions

Newcastle Airport (NCL)

Woolsington, Newcastle upon Tyne, NE13 8BZ

Also known as:

Woolsington Airport


Parking Special Assistance Currency Exchange Airport Lounge

Google Map of Newcastle Airport UK

Getting There

  • How do I book airport parking?

    Click here for airport parking or call 0191 214 4341

  • I am being dropped off/picked up at the airport. Is there a drop off point?

    There is no free of charge drop-off/pick-up point located at Newcastle International Airport.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    There is only one terminal at Newcastle International Airport. customers must use check-in desks 5 to 17.


  • What time will the check-in desk open?

    The check-in desk will open 3 hours 30 minutes before departure.

  • Is there a separate queue for online check-in?

    No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

  • What time will the check-in desk close?

    The check-in desk will close strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    Special Assistance is provided by Newcastle International Airport.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    Yes. Telephones are located at the meeting points in the car parks.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Check in will issue a Special Assistance slip and customers will then be taken to the Special Assistance desk.

    For more information, please visit the Newcastle International Airport website.

  • Approximate Distances from key locations around the airport

Route Distance (approx.)
Car Park to Check-in 300m
Check-in to Boarding Gates 235m
Arrivals to Immigration 210m

At The Airport

  • Can I purchase a fast track ticket through security?

    Yes. This can be purchased from the fast track ticket machine located inside the airport.

  • What are the opening times for the Sales desk?

    The Sales desk is open 24/7.

  • I have lost something in the airport/onboard a aircraft. Which telephone number can I call?


  • Is there an airport lounge available? If so, how do I make a booking?

    Yes, this can be purchased via the Newcastle International Airport website.

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 11 June 2019.