If you opt to check in online, you will generally be able to do so from 28 days up until 5 hours prior to your departure time. Please ensure you have printed off your boarding pass and then proceed to the Jet2.com check-in area to check in any hold baggage you may have. Please be advised that our check-in desks close 40 minutes prior to your scheduled time of departure. If you are travelling with hand baggage only, you will be able to go directly to airport security with your boarding pass.
What if I have chosen on-line check-in but am unable to print my boarding card at home?
If you forget to check-in on-line prior to your departure, are unable to print your boarding card or lose your boarding card prior to arrival at check in you will be charged an administration fee on checking-in at the airport currently 17.50GBP / 26EUR / 700CZK / 105PLN / 28CHF. If you experience problems printing your boarding card or checking-in on-line, then please contact our Call Centre.
Can I check-in on-line if I am travelling with an infant?
Yes. If you are travelling with an infant then your party will have the option to complete online check-in.
If you have selected to check-in at the airport during your booking process, please go directly to the Jet2.com check-in area assigned to your flight number.
Can I change my booking once I have checked in on line?
No - once you have checked-in on-line -no further changes are permitted to that booking.
What time should I check-in?
Unless stated below Jet2.com check-in desks open two hours prior and will close 40 minutes before your scheduled time of departure, by which time all customers must have completed the check-in process. If you arrive at check-in after the flight has closed you will not be permitted to travel.
- Alicante - 3 Hours Prior To Scheduled Departure
- Belfast - 2.5 Hours Prior To Scheduled Departure
- East Midlands - 3.5 Hours Prior To Scheduled Departure
- Edinburgh - 3 Hours Prior To Scheduled Departure
- Faro - 2.5 Hours Prior To Scheduled Departure
- Glasgow - 3 Hours Prior To Scheduled Departure
- Leeds Bradford - 3 Hours Prior To Scheduled Departure
- Manchester - 4 Hours Prior To Scheduled Departure
- Newcastle - 3 Hours Prior To Scheduled Departure
We strongly recommend all customers to arrive at check-in no later than 2 hours before the scheduled departure time. If you are planning to travel with excess baggage please allow extra time to complete the check-in process.
What time do I need to be at the Boarding Gate?
You must be at the Boarding Gate no later than 30 minutes before the scheduled time of departure. Please note that flights cannot wait for anyone who has been delayed at Security points within the airport.
Changes to the visa requirements for Turkey
A visa is required for British Citizens to enter Turkey.
From 1 January 2015 it will be a requirement that each person entering Turkey has a minimum of 60 days validity on their passport from the date of expiry of their visa (which are issued for a standard 90 days).
It is also a requirement that to be allowed entry into Turkey each person has valid medical insurance to cover the duration of their stay. We would recommend you ensure that you have sufficient travel insurance to meet this requirement.
You can get an e-Visa online before you travel through the official e-Visa website https://www.evisa.gov.tr/en/ An e-visa costs $20 and you can pay using a credit or debit card. You can apply up to 3 months in advance of your travel date. Turkish visit visas issued on arrival are valid for multiple stays up to a maximum of 90 days in a 180 day period.
Some unauthorised websites may charge for information about e-Visas, and for submitting applications. These websites are not endorsed by or associated with the Turkish government. Be wary of such sites and businesses, particularly those that seek additional fees for other services.
We would recommend that you print and carry a paper copy of your e-Visa, or make sure you have an electronic copy on a smart phone or other device to show to the immigration officer if requested.
Until further notice British citizens can get a multiple entry visitor visa, valid for 90 days, on arrival at any port of entry on payment of £20 in cash (Scottish and Northern Irish currency is not accepted). However, the visa on arrival service is likely to be phased out at some point in the near future. To avoid possible problems or delays at the Turkish border, or when boarding your flight in the UK, make sure that you get an e-Visa before you travel.
Please note that any customer who is not a British Citizen would need to check visa requirements with the Turkish Embassy before travel.
Are there any special circumstances for travelling to the Czech Republic or Budapest?
The Czech Republic requires that your passport is valid for the period of your visit to be permitted to enter the Czech Republic. EU visitors to Budapest do not require a visa but their passport must be valid for the period of their visit.
What are the visa and passport requirements if travelling to the USA?
Anyone travelling to the USA must hold ESTA authorisation (submitted via https://esta.cbp.dhs.gov/). Please visit this website for up to date requirements.
It is your responsibility to ensure that you have all the necessary valid and undamaged documentation including visas to meet the immigration authorities' requirements of your destination country. As Jet2.com is strictly a point to point airline this means that, even if the destination country of your Jet2.com flight permits you to transit without a visa, you will have to pass through Immigration of that country and will therefore need the appropriate visa. Please be aware that we will not be liable for any consequences of your failure to arrive without the correct documentation and any fines, penalties or other expenditures incurred shall be paid by or charged to you.
The Foreign and Commonwealth website is a useful source for travel information. Visit www.fco.gov.uk/travel.
What ID do I need on domestic flights, flights to the Channel Islands & flights between the UK & Eire
For domestic flights, flights to the Channel Islands and flights to Eire anyone aged 16 or over must present valid photographic identification. Jet2.com recommends you travel with a valid passport on these flights but will accept one of the following as an alternative, providing it includes a photograph and is valid on the date of travel:
- EU or Swiss national ID card
- Driving licence
- Student ID card (international, National Union of Students or University/College ID)
- Armed forces ID card
- Police warrant card/badge
- Airport employees security ID pass
- Government issued ID card
- Official Company ID card
- Electoral ID card (EIC issued to eligible N Ireland citizens)
- UK Council issued bus pass (Senior Citizens only)
- Fire Arms certificate
We will also permit an expired UK passport for use on domestic flights for up to two years after expiry. A child travelling with an adult on a UK domestic flight does not require additional ID. Unaccompanied young persons aged 14-16 must carry photographic ID on UK domestic flights.
French resident children
There are no longer any restrictions for children aged up to 18 who are not accompanied by their parent or legal guardian.
Spanish resident children
Unaccompanied minors up to 18 years must hold a passport or National Identity Card and an exit form from country of origin (if required by that country). This exit form must be certified by the parent(s) or legal guardian and legalized by their local authorities e.g. police, immigration authorities.
Portugal - Minors (under 18) traveling unaccompanied
All unaccompanied minors under the age of 18 traveling to Portugal must either:
- be accompanied by a parent or guardian, or
- be met at the airport or point of entry by a parent or guardian, or
- if not accompanied by parent or guardian, carry a letter of authorisation to travel from that parent or guardian. The letter should name the adult in Portugal who will be responsible for the minor during their stay.
This form is available at our Jet2.com Sales Desks and must be filled out and signed on the day of departure prior to the minor checking in or passing through security.
Resident unaccompanied minors leaving Portugal
- A minor who is living in Portugal may be prevented from leaving the country if he/she is travelling unaccompanied and is not carrying a notarised letter of authority from a parent or guardian. The letter of authority can be issued by:
i) one of the minor’s parents (if the parents are married)
ii) the parent the minor lives with (if the parents are separated or divorced)
iii) one of the adoptive parents (if the child is adopted) or
iv) the minor’s legal guardian.
I have heard that it is now a requirement for airlines to obtain personal information, including passport number, in advance of travel. When and how will you ask me for this information?
Jet2.com is legally required to provide advance passenger information for all passengers departing from and arriving into the UK. In order to comply with this you need to provide Jet2.com with accurate passport data. You may provide this data any time between the time of your booking and 5 hours before departure. You can provide this data under the Manage My Booking section of the website, through our call centre or at check-in.
Heightened Security Measures at Airports
Due to heightened security measures at UK airports, we advise all customers to check-in a minimum of 2 hours before departure and to check with your departure airport for updated information on security measures. Please also be advised that following the introduction of the use of body scanners at a number of airports, you may be selected for scanning. Any person refusing to be scanned will be denied travel without any further liability to Jet2.com or the respective airport. Further information can be found at www.dft.gov.uk.
Increased Security Measures Regarding Electrical Equipment
If you're carrying any battery operated electronic devices (such as tablets, phones and laptops) in your hand luggage that are capable of holding a charge, you may be asked during security screening to power them up to demonstrate functionality. With this in mind you must ensure they are fully charged when you go through airport security. This is part of new security measures that have been introduced by airports both in the UK and abroad. Items which do not power up may be refused carriage.
What liquids can I carry with me in my hand luggage when travelling from an EU airport?
Limited amounts of liquid will be allowed through the security search point provided that:
- It is in a container with a capacity no greater than 100ml.
- It is carried within one transparent, re-sealable plastic bag with a capacity not exceeding 1 litre; the dimensions for which must not exceed 20cm x 20cm (8” x 8”).
- The contents of the plastic bag must fit comfortably and the bag must be completely closed.
- The plastic bag must be carried separately from hand baggage.
- The person is responsible for providing their own plastic bag. Plastic bags that do not meet the correct criteria will not be allowed.
- Cosmetics, gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers, e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, deodorant, shaving foam, aerosols etc.
- Essential medicines in liquid form sufficient for the trip as long as they are verified authentic.
- Baby milk/food sufficient and essential for the trip (the contents of each bottle or jar must be tasted by the accompanying person).
- Duty free items over 100ml in a sealed security bag - The item and the receipt must remain sealed inside the security bag provided at the time of purchase.
- Medicines & special dietary products, such as baby food vital for the trip. You may be asked for a medical letter or proof of authenticity.
Please be aware bottles and packaging may need to be opened during screening by airport security.
Further information can be found at www.dft.gov.uk