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Frequently Asked Questions

Customer Service

How do I contact Jet2.com by telephone?

If you need assistance making a booking, wish to amend an existing booking or have a general query, then please contact our call centre, during opening hours (Mon-Fri 08:00-21:00 GMT and Sat-Sun and 09:00-18:00 GMT) on one of the telephone numbers listed below.

If you wish to contact us to provide feedback on your return you can do so by contacting our Customer Service team in writing either to our postal address or by submitting an email.

Telephone Call Charges:

All charges are inclusive of VAT. Calls from mobile phones and some networks may cost more, please check with your network or telecom provider.

If dialling from the UK
  • For new bookings 0333 300 0404 - Calls are free
  • To make a change to an existing booking 0333 300 0042 - Calls are charged at National rate but may be included in your Mobile or Landlines Bundled Minutes Package
  • For all other enquiries call 0333 300 0042 or if it is not urgent please email contactcentre@jet2.com
If dialling from Spain
  • For bookings and general enquiries 0034 935 452 395 - calls are charged at 6.7 cents per minute + connection of 8.3 cents
If dialling from France
  • For bookings and general enquiries 0033 821 230 203 - calls are charged at 12 cents per minute + connection of 11.2 cents
If dialling from Italy
  • For bookings and general enquiries 0039 199 404 023 - calls are charged at 26.8 cents per minute + connection of 12.4 cents
If dialling from Austria
  • For bookings and general enquiries dial 0043 810 1025 1565 - calls are charged at 10 cents per minute
If dialling from Germany
  • For bookings and general enquiries 0049 1803 511 111 - calls are charged at 9 cents per minute
If dialling from any other country

Our Pre-Travel Services team does not have real time flight delay or cancellation information, please either contact a member of staff from our appointed handling company at the airport concerned or visit the relevant airport website. Our latest flight information can be viewed on www.Jet2.com/info

If you need to contact us to arrange mobility assistance or to notify us of a medical condition, please contact our dedicated mobility assistance line on +44 (0) 800 408 5591 or +44 (0) 203 059 8337 If calling from overseas. (Open Monday to Friday 08:00 till 21:00 and Saturday to Sunday 09:00 till 18:00)

How do I contact Jet2.com in writing?

If you would like to contact us to share your travel experiences, or discuss any aspect of our service, please write to us at the address below. To help us deal with your enquiry please include the following information at the top of your letter.

  • Your unique 6 letter booking reference (e.g. ABCXYZ).
  • Lead passenger name
  • Departure date (dd/mm/yy)
  • Leaving from / Flying to

Customer Care Team
PO Box 284
LS11 1GE

You can access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/.

How do I contact Jet2.com by email?

All enquiries pre-departure

Name and Date changes can be made online by visiting the Manage My Booking section of our desktop website. Spelling errors of up to 3 letters can be corrected online free of charge.

For pre-departure enquiries, if your enquiry is urgent please telephone our call centre on 0333 300 0042. Opening times are Mon-Fri 08:00-21:00 and Sat-Sun and Bank Holidays 09:00 - 17:00.

Alternatively if your enquiry is not time sensitive, please email us at contactcentre@jet2.com including your booking reference, name and contact details and we will respond to you as soon as possible.

All other enquiries

If you have already travelled with us and wish to contact us about any aspect of your experience, please email us at customer.service@jet2.com and our Customer Service Team will respond to you as soon as possible. Please ensure you provide your booking reference and contact details.