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Contact Customer Services

Our Customer Service team will be pleased to help you with any enquiry you may have. If your query relates to a specific flight, please give us the following information:

  • Your unique 6-digit booking reference
  • Lead Passenger Name
  • Departure date (dd/mm/yyyy)
  • Departure and Arrival airport

Contact us by telephone
If you need any help making or amending an existing booking, or have a general enquiry, you can contact us on the following telephone numbers:

Dialling FromEnquiry TypeTelephone NumberCall Charged at
United KingdomFor new bookings0333 300 0404National Rate
United KingdomFor general enquiries and booking changes0333 300 0042
AustriaFor all enquiries0800 9097 2010 cents per minute
FranceFor all enquiries0821 230 20312 cents per minute, plus a connection fee of 11.2 cents
GermanyFor all enquiries01803 511 1119 cents per minute
ItalyFor all enquiries0199 404 02327 cents per minute, plus a connection fee of 12.4 cents
SpainFor all enquiries935 452 3956.7 cents per minute, plus a connection fee of 8.3 cents
Any other countryFor all enquiries+44 (0) 203 059 8336International rate

Our call centre is open Monday-Friday 08:00-21:00 UK time, and Saturday-Sunday 09:00-18:00 UK time.

Contact us by email

Please email us at customer.service@jet2.com

Contact us in writing

Please write to us at the following address:

Customer Care Team,
PO Box 284,
LS11 1GE,
United Kingdom