Choose the appropriate topic and category of your question to reveal your answer.
Our Customer Service team will be pleased to help you with any enquiry you may have. If your query relates to a specific flight, please give us the following information:
Contact us by telephone
If you need any help making or amending an existing booking, or have a general enquiry, you can contact us on the following telephone numbers:
| Dialling From | Enquiry Type | Telephone Number | Call Charged at |
|---|---|---|---|
| United Kingdom | For new bookings | 0333 300 0404 | National Rate |
| United Kingdom | For general enquiries and booking changes | 0333 300 0042 | |
| Austria | For all enquiries | 0800 9097 20 | 10 cents per minute |
| France | For all enquiries | 0821 230 203 | 12 cents per minute, plus a connection fee of 11.2 cents |
| Germany | For all enquiries | 01803 511 111 | 9 cents per minute |
| Italy | For all enquiries | 0199 404 023 | 27 cents per minute, plus a connection fee of 12.4 cents |
| Spain | For all enquiries | 935 452 395 | 6.7 cents per minute, plus a connection fee of 8.3 cents |
| Any other country | For all enquiries | +44 (0) 203 059 8336 | International rate |
Our call centre is open Monday-Friday 08:00-21:00 UK time, and Saturday-Sunday 09:00-18:00 UK time.
Contact us by emailPlease email us at customer.service@jet2.com
Contact us in writingPlease write to us at the following address:
Customer Care Team,
PO Box 284,
Leeds,
LS11 1GE,
United Kingdom
