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How do I contact Jet2.com in writing?

If you would like to contact us to share your travel experiences, or discuss any aspect of our service, please write to us at the address below. To help us deal with your enquiry please include the following information at the top of your letter.

  • Your unique 6 letter booking reference (e.g. ABCXYZ).
  • Lead passenger name
  • Departure date (dd/mm/yy)
  • Leaving from / Flying to

Customer Care Team
PO Box 284
LS11 1GE

If you are contacting us about a flight delay, please click here.

You can access the European Commission Online Dispute (ODR) Resolution platform at ec.europa.eu/consumers/odr/.