FAQs

Home Page / FAQs

Search our FAQs

Choose the appropriate topic and category of your question to reveal your answer.

1. Choose a topic

2. Choose a category

3. Answer

How do I contact Jet2.com by email?

All enquiries pre-departure

Name and Date changes can be made online by visiting the Manage My Booking section of our desktop website. Spelling errors of up to 3 letters can be corrected online free of charge.

For pre-departure enquiries, if your enquiry is urgent please telephone our call centre on 0333 300 0042.

Opening times for Mon-Fri and Bank Holidays are 8:00 – 21:00 and Sat-Sun are 9:00 – 18:00.

Alternatively if your enquiry is not time sensitive, please email us at contactcentre@jet2.com including your booking reference, name and contact details and we will respond to you as soon as possible.

All other enquiries

If you have already travelled with us and wish to contact us about any aspect of your experience, please email us at customer.service@jet2.com and our Customer Service Team will respond to you as soon as possible. Please ensure you provide your booking reference and contact details.

If you contacting us about a flight delay, please click here.