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How do I contact Jet2.com by telephone?

If you need assistance making a booking, wish to amend an existing booking or have a general query, then please contact our call centre, during opening hours (Mon-Fri 08:00-21:00 GMT and Sat-Sun and 09:00-18:00 GMT) on one of the telephone numbers listed below.
If you wish to contact us to provide feedback on your return you can do so by contacting our Customer Service team in writing either to our postal address or by submitting an email.

Telephone Call Charges:

All charges are inclusive of VAT. Calls from mobile phones and some networks may cost more, please check with your network or telecom provider.

If dialling from the UK

  • For new bookings 0333 300 0404 - Calls are charged at National rate but may be included in your Mobile or Landlines Bundled Minutes Package.
  • To make a change to an existing booking 0333 300 0042 - Calls are charged at National rate but may be included in your Mobile or Landlines Bundled Minutes Package.
  • For all other enquiries call 0333 300 0042 or if it is not urgent please email contactcentre@jet2.com.

If you’re calling with a UK mobile from overseas, please dial 0333 300 0042. This is a UK number and will be charged at your network operator’s rate (which could be included in your bundled minutes with some networks).

If you’re calling using a local phone, please dial the number for the country you’re in below.

If dialling from Spain

  • For bookings and general enquiries 0034 935 452 395 - calls are charged at 6.7 cents per minute + connection of 8.3 cents.

If dialling from France

  • For bookings and general enquiries 0033 821 230 203 - calls are charged at 12 cents per minute + connection of 11.2 cents.

If dialling from Italy

  • For bookings and general enquiries 0039 199 404 023 - calls are charged at 26.8 cents per minute + connection of 12.4 cents.

If dialling from Austria

  • For bookings and general enquiries dial 0043 800 9097 20 - calls are charged at 10 cents per minute.

If dialling from Germany

  • For bookings and general enquiries 0049 1803 511 111 - calls are charged at 9 cents per minute.

If dialling from any other country

Our Pre-Travel Services team does not have real time flight delay or cancellation information, please either contact a member of staff from our appointed handling company at the airport concerned or visit the relevant airport website. Our latest flight information can be viewed on www.Jet2.com/latest-travel-information.

If you need to contact us to arrange mobility assistance or to notify us of a medical condition, please contact our dedicated mobility assistance line on +44 (0) 800 408 5591 or +44 (0) 203 059 8337 If calling from overseas. (Open Monday to Friday 08:00 till 21:00 and Saturday to Sunday 09:00 till 18:00).