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How do I submit feedback?

All feedback must be submitted in written form, either by post or email. If you are lodging a complaint, please make sure you provide any accompanying documentation or evidence which may assist you in making a claim, and ensure you include this alongside your correspondence. Please also make sure you include your Jet2.com booking reference (i.e. 2ABXYZ).

Once we have received your email or letter, we will aim to acknowledge your correspondence within 48 hours, and once this is logged in to our system, you will be allocated a unique complaint reference which will look similar to this; Jet2/123456.

We can be contacted by email at customer.service@jet2.com.

Alternatively, you can write to us at:

Jet2.com Limited
Customer Care Team
PO Box 284
LS11 1GE

In order to comply with Data Protection, we can only discuss your booking with passengers on the booking or the named card holder. If you are handling a complaint for a booking that you have not travelled on, please ensure that you include written authorisation from the Lead Passenger on the booking, allowing you to deal with the matter directly.