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Is there a phone number for Customer Services?

We are unable to take complaints over the phone, as we always need to receive a written version of your feedback so that this can be passed on to the relevant department, and investigated if necessary. If we do need to investigate your complaint, particularly with our overseas teams, we also want to ensure we are investigating your complaint in your own words.

If you do need to discuss the matter over the phone, please let us know by email, and one of the team can arrange a call back for you.