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Hidden Disabilities

We recognise that everyone’s needs are different, and that air travel can be stressful for some of our customers. Our friendly Customer Helpers have all received training on hidden disabilities and will do everything possible to help you and make your experience as easy as possible. Please contact our Special Assistance team before travel to ask us about any specific requirements, or just make us aware when you arrive at check-in, and we’ll make every effort to accommodate your needs throughout your journey.