Our Customer Service team will look into this and get back to you as soon as possible.
We’ll aim reply within 28 days. We’re currently receiving lots of enquiries right now and our investigations are taking longer than we would like but we want to make sure that we get it right first time. Don’t worry though, we’ll keep you updated if we need more time.
Please note, if you’ve submitted a pre-travel question or request using this form, we won’t be able to respond to you. This form is only for customers who have returned from their holiday.
