Jet2.com Accessibility Statement

Our commitment to accessibility  

At Jet2.com and Jet2holidays, we believe that travel should be accessible to everyone, and we’re committed to making sure our services are available to everyone, including people with disabilities. We take accessibility seriously and are making continuous improvement across our websites.  

Current website accessibility status  

At the moment, our websites are not fully accessible, which we know may impact users with vision, hearing, motor or cognitive impairments. We’re continuing to identify areas of improvements and pushing to align them with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and to meet other relevant guidelines and legislation.  

Alternative contact and support options  

Our aim is to make sure that Customers who need assistance including using our website, can request this with confidence and ease, safe in the knowledge that we’re here to help, every step of the way.  

While we work on making our digital services more accessible, you can contact our customer services team via WhatsApp or call 0333 006 8798 and speak to our Assisted Travel team.  

If you’re a British Sign Language (BSL) user, you can contact our Assisted Travel Team using SignLive.  

This is a free service that connects you to a qualified online BSL interpreter who’ll translate the conversation between you and our team.  

You can download the SignLive app on your mobile phone or tablet.  

Alternatively, you can use a web browser and visit the SignLive login page. For more information, visit the SignLive website.