For airport parking, see the Catania Airport website.
I am being dropped off/picked up at the airport. Is there a drop off point?
Yes, outside the terminal doors.
Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights depart from Terminal 1.
Check-in
What time will the check-in desk open?
The check-in desk will open 2 hours 30 minutes before departure.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Assisted Travel
Which company will provide me with Assisted Travel?
SAC Service will provide Assisted Travel at Catania Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?
Yes, you can book a shuttle service that will accompany you from the car park to the airport. Simply email prm@sacservice.it at least 48 hours before you arrive at the airport.
Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?
Head to one of the contact points to notify a member of staff that you’ve arrived. You’ll find them outside the terminal, in front of door number two to the arrivals and departures hall, in front of Terminal C and by the check-in desks on the departure floor. Car drop-off spaces are available at the entrance.
At the airport
Can I purchase a fast track ticket through security?
Yes, you can buy one through the DropTicket app.
What are the opening times for the Customer Help Desk?
The Customer Help Desk is open from 05:30 until 23:30.
Is there an airport lounge available? If so, how do I make a booking?
The SAC VIP Lounge is located in the boarding area, opposite gates number five and six. It’s open from 06:30 to 21:00. Call +39 0957239899 to book or visit the airport’s website.
Travelling with hand baggage only?
If travelling with hand baggage only, and if you have your boarding card, you can go straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.