Frequently Asked Questions

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Online check-in

If you’ve chosen to check in online, you can do this from 28 days and up to 5 hours before your departure. Please print your boarding pass(es) or download the mobile boarding pass to your smartphone before you travel. If you’ve got hold baggage to check in, simply go to the check-in area (look out for our friendly staff in red uniforms) when you arrive at the airport. Remember that our check-in desks close 40 minutes before your departure. If you’re travelling with just hand baggage, you can go straight to airport security with your boarding pass.

What if I have chosen online check-in but am unable to print my boarding card at home?

Don’t worry – if you don’t have a printer you can choose the Mobile Boarding Pass option when you have checked in online. It’s really easy to send a mobile boarding pass to your smartphone.

If you’d prefer to print your boarding pass but experience problems, then please contact our Call Centre.

If you forget to check in online prior to your departure, are unable to print your boarding card or lose your boarding pass prior to arrival at check-in you will be charged an administration fee on checking in at the airport currently 17.50GBP / 26EUR / 700CZK / 105PLN / 28CHF.

Can I check in online if I am travelling with an infant?

Yes. If you are travelling with an infant then your party will have the option to complete online check-in.

Airport check-in

If you have selected to check in at the airport during your booking process, please go directly to the check-in area assigned to your flight number.

Can I change my booking once I have checked in on line?

No - once you have checked in online no further changes are permitted to that booking.

What time should I check in?

Unless stated below check-in desks open two hours prior and will close 40 minutes before your scheduled time of departure, by which time all customers must have completed the check-in process. If you arrive at check-in after the flight has closed you will not be permitted to travel.

  • Alicante - 3 Hours Prior To Scheduled Departure
  • Belfast - 2.5 Hours Prior To Scheduled Departure
  • East Midlands - 3.5 Hours Prior To Scheduled Departure
  • Edinburgh - 3 Hours Prior To Scheduled Departure
  • Faro - 2.5 Hours Prior To Scheduled Departure
  • Glasgow - 3 Hours Prior To Scheduled Departure
  • Leeds Bradford - 3 Hours Prior To Scheduled Departure
  • Manchester - 3.5 Hours Prior To Scheduled Departure
  • Newcastle - 3 Hours Prior To Scheduled Departure

We strongly recommend all customers to arrive at check-in no later than 2 hours before the scheduled departure time. If you are planning to travel with excess baggage please allow extra time to complete the check-in process.

What time do I need to be at the boarding gate?

You must be at the Boarding Gate no later than 30 minutes before the scheduled time of departure. Please note that flights cannot wait for anyone who has been delayed at Security points within the airport.

Mobile boarding passes

Can I get a mobile boarding pass?

Yes. Mobile boarding passes are now available when you check-in via Manage My Booking (accessed on our desktop and mobile site) for the majority of our destinations.

Unfortunately, there are some airports that don’t accept mobile boarding passes at the moment. If you are travelling to one of these destinations, please check in at the airport:
Antalya (AYT)
Bodrum (BJV)
Dalaman (DLM)
New York (EWR)

Can I download boarding passes to my mobile?

Yes. Simply choose online check-in when you book. Log in to Manage My Booking (on desktop, tablet or mobile) and check-in online, then select ‘Get mobile boarding pass’. From here, you can either get a mobile-friendly PDF boarding pass sent to your smartphone or save it to Apple Wallet on your iPhone. No need to print - just show the pass on your screen when you get to the airport.

Does my mobile boarding pass replace a printed boarding pass?

Yes, you don't need both. If you’ve downloaded the mobile-friendly PDF boarding pass or have saved it to Apple Wallet, we’ll treat this exactly the same as a paper boarding pass. We’ll scan it directly from your smartphone at the bag drop desk, security, and boarding gates. You’ll also need to show it when you board the aircraft.

Will mobile boarding passes work with my smartphone?

Our mobile boarding passes are compatible with the majority of smartphones. There are two ways to display boarding passes on your mobile:

  1. For any smartphone - you can download the mobile-friendly PDF on smartphones including iPhone, Android and Windows Phone (please note that network charges may apply when downloading the PDF over a mobile connection. Please check with your network provider).

  2. For iPhone - you can add your boarding card to Apple Wallet (iOS9) or Passbook (iOS6+).

Can I use Mobile Boarding Passes in the app?

Not just yet but this great feature is coming soon to the app too. For the time being, mobile boarding passes are available to all customers who check in online through the desktop, tablet or mobile website.

Can I use mobile boarding passes on a tablet?

No. This is not supported at airports simply because it’s not practical to scan a tablet device under all airport scanners. We’ve made sure our mobile boarding passes work with the majority of smartphones including iPhone, Android and Windows Phones.

Can I use mobile boarding passes on Apple Watch?

No, not at the moment. Getting your wrist under some airport scanners is not always practical. For now, we’d rather you enjoy passing through the airport quicker by using our mobile boarding passes that are easy to scan on your smartphone.

How many boarding passes can I save to one smartphone?

To make things simpler, you can save boarding passes for up to 8 passengers to the same smartphone. If you are in a larger group you can still use mobile boarding passes but you’ll need to send them to different phones or print them out if you prefer. When using multiple boarding passes per device, please ensure your group stays together at the bag drop, security, gate and when boarding.

What happens if I lose my phone or my battery dies?

Don’t worry, similarly to if you lost a printed boarding pass, you can go to the check-in desk at the airport for a replacement boarding card. There’s just an administration fee of 17.50GBP / 26EUR / 700CZK / 105PLN / 28CHF to pay.

What happens if there is a change to my booking?

You’ll need to delete your old boarding pass from your smartphone and then check-in again to download your new mobile boarding pass.

Can I print out my mobile boarding pass?

No, please don't print out your mobile pass. We can only accept your mobile boarding pass if you display it on your smartphone. If you want to print a boarding pass, please use the print-friendly PDF when you check-in online.

Do all airports, flights and routes accept mobile boarding passes?

Mobile boarding passes are now available for the majority of our destinations.

There are just a few airports that require you to check-in at the airport and receive a printed boarding card at the airport. These airports are: Antalya (AYT), Bodrum (BJV), Dalaman (DLM) and New York (EWR).