Can flight schedules change?
We always aim to operate our flights at the scheduled time of departure. However, occasionally for various reasons, Jet2.com may, without notice, substitute alternate carefully chosen carriers or aircraft, and may alter or omit planned schedules as shown on your booking confirmation.
As we do not wish to inconvenience our customers, changes to flight times or routes are only ever made when unavoidable and are generally outside our control. Should this happen, we always try to give you as much notice as possible. Do remember that our primary methods of contacting you are via email or SMS text message, so it is important to regularly check your inbox or mobile phone. If you change your contact email address you must notify our Call Centre, quoting your booking reference, so your details can be updated. From the Manage My Booking function on the Home page of our website you can view your booking itinerary, request a further email confirmation or select a different email address to which you wish the confirmation to be sent. Please be aware that it is your responsibility and one of our Terms and Conditions that you re-check your flight itinerary between 72 and 24 hours prior to departure.
What happens if my flight is cancelled?
If flights are cancelled by Jet2.com and we are not able to offer a suitable alternative Jet2.com flight, we will refund you in accordance with EC Regulation 261/2004. All refunds will be processed back to the payment card used to make the original booking.
What happens if I wish to cancel my flight?
If you wish to cancel your flight, you can do so by contacting our Call Centre. Please be aware that all Jet2.com scheduled flights are non-refundable. We strongly recommend that our customers take out comprehensive travel insurance at the time of booking to cover for unforeseen eventualities that may prevent you from travelling as planned. However, you can make name and date changes to your booking.
If I haven't travelled can I reclaim any of the airport taxes?
You may apply in writing to us for a refund of Air Passenger Duty (APD) if a ticket has not been used. However, in all cases, we charge an administration fee of 40GBP / 51EUR / 66CHF / 1320CZK / 240PLN for each booking requiring a refund.
Can I claim on my insurance policy if I do not travel?
This will depend on your own individual policy. Whilst Jet2.com is a non-refundable airline, if you require a statement of non-travel, please visit the Manage My Booking facility on our home page. If you did not arrive for your flight you will be able to print a letter for each customer who did not travel. A link to the letter will be available next to each customers name who did not travel under the 'Flight Summary' section. For a statement to confirm flights have been flown, a statement to prove cancellation of booking or a confirmation of expenses to support your insurance claim, please print the form below, completing all the relevant sections and post it to the address shown on the form. We will aim to respond within 21 working days from receipt of this documentation.
Insurance verification form
Adobe Acrobat is required to view the form above, download Adobe Acrobat here.
What happens if my flight is delayed and I miss a connecting flight, train, bus or ferry or personal appointments?
Jet2.com is a "point-to-point" airline. We assume no responsibility whatsoever for any onward travel connections. Consequently, Jet2.com will not be liable for any losses or expenses arising as a result of missing onward connections or appointments.
Can I make changes to my flights once I have made a booking?
Bookings are non-transferable and non-refundable, however, we do assist customers by facilitating name changes or date changes. We do this by only charging the difference in fare between the flight originally booked and today’s cost of the flight and an administration fee rather than charging the full cancellation charge for the original flight ticket. Changes can be made either in the Manage my booking facility or through our call centre. Please note changes made with our call centre do not attract our website discounts.
Can I add 'extras' to my booking once I have checked-in on-line?
Yes, you are able to add additional items such as in-flight entertainment and insurance after you have completed your booking and checked-in on-line through the Manage my booking section of the website. You can also add meals up to 96 hours prior to departure.
When can I change the date, time or name on my booking?
You can change the date or time of your booking, or change a name on-line up to 5 hours before the scheduled departure time. To make any of these changes please visit the Manage my booking section on the website. You may be able to make a change on the same day at our departure airport Sales Desks or if you contact our Call Centre up to 4 hours before the departure, subject to Call Centre opening hours. Please note on-line discounts are not available when flights are booked or changed through our Call Centre or Sales Desks.
Can I change my destination once I have made a booking?
We do not allow any change to your departure or destination airport once the booking has been made.
How much does it cost to change a booking?
Bookings are non-transferable and non-refundable, however, we do assist customers by facilitating name changes or date changes at the relevant charges rather than charging the full cancellation charge for the original flight ticket. There is an administration fee to make a name, date or timing change of 35GBP / 45EUR / 58CHF / 1060CZK / 210PLN per person per one-way flight. In addition to this fee, if there is an increase in the fare, taxes, fees and charges at the time of making the change to the price you originally paid, then this difference will be added to the overall cost of making the change. If the fare, taxes, fees and charges have decreased since making the original booking, no refund will be paid. We do allow spelling errors of up to 3 letters to be corrected free of charge and this can be done either online by visiting the Manage my booking section on the website or through our call centre.
In addition to the above the following charges apply:
Payment by credit cards incur a fee of 2.5%
Payments using PayPal incur a fee of 2% on the total amount payable
All flight times are local and in 24 hour clock. For flights that are very early in the morning (i.e. just after midnight) check-in opens the previous evening 2 hours before the time of your departure. For example: A flight at 00:30 on Monday 23rd departs in the very early hours of Monday morning so check-in opens at 22:30 on the evening of Sunday 22nd.
Which terminal will my Jet2.com flight depart from?
Check the list below for details of which terminal your Jet2.com flight will fly from. Any airports not listed below only have one terminal/check-in area. Please also check airport information screens for confirmed check-in details on your day of travel as this may change without prior warning.
- Amsterdam Schipol, Hall 3 Self Check-in Available for passengers with Hand Baggage only: Fast-track the queues!
- Barcelona Airport Terminal 2 Zone B
- Budapest Airport Terminal 2
- Düsseldorf Airport Terminal C
- Geneva Airport Swiss Sector
- Leeds Bradford International Airport Check-in Hall B
- Malaga Airport Terminal 3
- Manchester Airport Terminal 1 - Flights depart from GROUND LEVEL check-in
- Newark Airport Terminal B
- Nice Airport Terminal 1
- Paris Charles de Gaulle International Airport (CDG) Terminal 3
- Prague Airport Terminal 1
- Tenerife South (Sur Airport, Reina Sofia)
- Vienna Terminal 1A
- Rome Fiumicino Airport Terminal 3
- For the latest Jet2.com flight information click here
Where can I find the latest flight information?
For up-to-the-minute information on flights to and from the following airports please click on the relevant links below: - See more at:
Find timetable information on our cheap flights to and from major airports in Europe and the UK.