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UK Airports

• How do I book airport parking?

  Pre-booked parking is not available at Innsbruck Airport.

• I am being dropped off/picked up at the airport. Is there a drop off point?

  Drop-off and pick-up is in front of the airport terminal. Taxis can also be found directly outside the arrivals doors.

• Which terminal will my flight depart from? Which hall do I use to check in?

  Innsbruck has a single terminal for all departures and arrivals.

Check-In

• What time will the check-in desk open?

  The check in desk will open 2 hours and 30 minutes before departure.

• Is there a separate queue for online check-in?

  No, Jet2.com does not have a separate queue for customers who have checked in online.

• What time will the check-in desk close?

  The check in desk will close strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  Special Assistance is performed by the Austrian Red Cross.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Customers can be collected from outside the front of the terminal up on request.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  You can go to the Service Desk in the departure hall or to the Check-In Desk.

At The Airport

• Can I purchase a fast track ticket through security?

  Unfortunately we have no fast track line in Innsbruck.

• What are the opening times for the Sales desk?

  Its open from 5:00am to 7:00pm local time.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  You can call the Service Desk: +43 512 22525 375 or the lost and found +43 512 22525 327

• Is there an airport lounge available? If so, how do I make a booking?

  Yes, the Tyrol lounge is available to all customers, customers can buy an entrance through the website https://www.loungepass.com. Furthermore, entering the Lounge with a valid Priority Pass, a Diners Club Card as well as a Lounge Key add-on to a credit card is possible.

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.