When you book flights with us, the operating air carrier will in normal circumstances be Jet2.com Limited. Our airline identification code is LS and consequently our flight numbers are shown prefixed by LS. However, in common with most airlines and as explained in Section 27 of our Terms and Conditions, there may sometimes be occasions where it is necessary for us to temporarily supplement our fleet with aircraft operated for our benefit by another carefully chosen airline.
In such circumstances, we will try to ensure that you receive the same level of in-flight service and baggage allowance advertised for your flight but we cannot guarantee that this will always be possible.
Ordinarily the operating air carrier will be Jet2.com. Where there is a change we will advise you of the identity of the actual carrier(s) as soon as possible.
In accordance with EC Regulation 2111/2005, as incorporated into UK Law and amended, we are required to bring your attention to the existence of an Air Safety List which contains details of air carriers who are subject to an operating ban in the UK and/or the EU. These lists are regularly updated. The UK Air Safety List can be found on the UK CAA’s website: https://www.caa.co.uk/media/5fwfpd4s/uk-air-safety-list-31-may-2023.pdf. The EU Air Safety List can be found here: https://transport.ec.europa.eu/transport-themes/eu-air-safety-list_en.
You must read our Terms and Conditions prior to booking. You will be asked to confirm you have read and understood these conditions before a booking can be made.
This notice is a summary of the main provisions governing liability for passengers and their baggage, including deadlines for filing a claim for compensation which we are required to give passengers under UK Law. This notice cannot be used as a basis for claims for compensation or for interpretation.
Air carrier liability for passengers and their baggage
This information notice summarises the liability rules applied by UK air carriers.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 128821 SDRs (approximately £135,700) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £16,800).
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 5346 SDRs (approximately £5,600).
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1288 SDRs (approximately £1,350).
Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1288 SDRs (approximately £1,350). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the United Kingdom in respect of UK air carriers by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and further amended by The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019.
NOTE: The Montreal Convention may limit the liability of carriers in respect of death or injury and for destruction or loss of, or damage to, baggage, and for delay.
For claims made in jurisdictions where these provisions are not in force, to the extent not in conflict with the special contractual terms adopted by a UK air carrier, the Warsaw Convention of 1929 (and any amendments to it that may be applicable) may apply and may limit the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
This notice was last updated on 6 December 2023