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What are Cookies?

Similar to other commercial websites, our website utilises standard technologies to collect information about how our website is used by individual devices connected to the internet. The technologies we use include cookies and device identifiers.

Cookies are small files of letters and numbers that we put on your device’s hard drive, whereas device identifiers are more commonly used on mobile devices. In all cases these small files and identifiers allow us to distinguish you from other users of our website, monitor website traffic and to personalise the content of the site for you. This ultimately helps us provide you with a good experience when you browse our website and allows us to improve our site going forward.

Please note however that our use of Cookies and device identifiers, cannot retrieve any personal data from your device or pass on computer viruses.

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What Cookies & device identifiers do we use on our websites and apps?

The Cookies and device identifiers we use are as follows:

  • Essential Cookies – These are essential for the operation of key features of our website, including our ticket basket to allow you to complete your purchase. These Cookies don't gather any information about you that could be used for marketing or remember where you've been elsewhere on the internet, but if you do not successfully make your purchase and you have provided your email address at that stage we will let you know by email to check if we can assist further with your purchase.
  • Analytical/Performance Cookies & device identifiers - These allow us to recognise and count the number of visitors to our websites and apps; see where visitors have come to the site from (including if a visitor has clicked on one of our adverts on a partner website, or one of our marketing emails) and the pages they visited, and to see how they navigate and use the website or app. We use this information to compile reports and to help us improve the way our website works (e.g. by ensuring users are finding what they are looking for more easily) and to determine how successful a marketing campaign is.

Google are one of the providers of analytical tools that we use on our websites and apps. The services that we use from Google include the following:

  • Google Analytics – This enables us to analyse user visits to our websites and apps, across multiple devices to understand how a user browses and books flights or holidays. In addition, we can see how users reached our sites/apps through marketing activity. For example, if you click through one of our marketing emails on your phone and then click through the same email on your laptop – this could count as one user, rather than two. In order to provide this information, we use Google’s Universal Analytics cookie, known as “User ID”. This cookie will only collect anonymous data, but if you book a flight or log into your myJet2 account it may associate the use with your account.
  • Google DoubleClick – We use DoubleClick campaign tracking from Google to understand user interactions with our marketing activities and to optimise our marketing activities. This includes tracking the times where you may have seen a digital advert for Jet2.com or Jet2holidays but not clicked on the advert itself.
  • Google Attribution – this allows us to understand trends in how users interact with our marketing activity across devices.
  • Google Analytics for Firebase –Using device identifiers (including Android Advertising ID and the Advertising Identifier for iOS, known as IDFA), cookies and similar technologies, this enables us to analyse user interactions on our apps and optimise user experience in apps and app related marketing campaigns.

For an overview of privacy at Google, please click here.

Third Party/Targeting Cookies – These are Cookies used by:

  • Social network sites (e.g. Facebook, Twitter, LinkedIn, YouTube, etc.), which may use information about your visit to target advertising to you on their websites. Third Party Cookies such as these are set by a domain other than the one being visited by the user.
  • Third-party suppliers and/or advertisers, carefully selected by us, who may use information on your visit so that they can present you with adverts that you may be interested in.

Criteo is one of the third parties that we use to help us advertise by placing banners on various internet sites. Criteo places cookies to help us measure the effectiveness of an advertising campaign and see how many users have clicked on a particular advert. Criteo may also use cookies to display relevant offers (such as recommendations of products that you might be interested in) when you visit other websites. These cookies do not collect or contain any personal information. Please click here to visit the Criteo privacy policy (although please note that we cannot responsible for any content or use of a third party website).

For further information about different types of Cookies please visit http://www.allaboutcookies.org.

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How can you control or delete the Cookies used on our websites or apps?

Cookies:

Browsers are usually automatically set to accept Cookies. By navigating around our website we will automatically assume that you are happy with Cookies being set by us to improve your online experience.

If you would prefer not to receive any Cookies, you can adjust the settings on your internet browser to alert you each time a Cookie is presented to your computer, or you can delete any Cookies that have been stored on your hard drive.

Please note that if you prevent us from placing Cookies on your computer during your visit (including Essential Cookies), or you subsequently delete a Cookie that has been placed, this may affect the functionality of our website and it will not be possible for you to use our website effectively. This will apply to all websites, as well as our own, once cookies are disabled via your browser settings.

Device Identifiers:

If you prefer not to allow “Device identifiers”, you can open the device where you would like to amend or disable the device identifier or manage permissions for your apps; you can usually find these options via the ‘Settings’ screen. The specific location may vary by device and operating system, however most devices will include a ‘Privacy’ or ‘User Manual’ to help locate this functionality.

Instructions on how to adjust your internet settings for Cookies for the four most used web browsers are below:

Guide to Disabling Cookies using Web Browsers

Browser Type Instructions on how to disable Cookies
Safari
  • Go to the Safari menu.
  • Click on the “Preferences”.
  • Click the “Security” tab.
  • Under “Accept Cookies”, set it to accept, reject, or selectively accept cookies.
Firefox 3.0+
  • Click on “Tools” in the menu bar.
  • Click on “Options”.
  • Click on “Privacy” Tab in the top section.
  • From the drop down box, select “Use custom setting for history”.
  • Un-tick the box that says “Accept Cookies from sites”.
  • Click “OK” and close the screen.
Internet Explorer 7.0+
  • Click on “Tools” in the menu bar.
  • Click on “Internet Options”.
  • Click on “Privacy” Tab in the top section.
  • Click on the “Advanced” button.
  • Select “Accept”, “Block”, or “Prompt” for either “First party Cookies” and “Third Party Cookies”.
  • Click “OK” and close the screen.
Google Chrome 8.0+
  • Click to the “Tools Menu”.
  • Click on “Options”.
  • Click on “Under the Bonnet”.
  • Click on “Cookie Setting” button and tick “Block all third-party cookies without exception”.
  • Close the screen.

For other web browsers, please use the “Help function” on your browser for details on how to do this.

For information on how to restrict or block Cookies on your mobile phone, you will need to refer to your handset manual.

Alternatively, please visit www.aboutcookies.org which will give you useful information on how to restrict cookies and delete cookies.

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