Jersey AirportImportant Information and Frequently Asked Questions

Jersey Airport (JER)

St Peter, Jersey, JE1 1BY, Channel Islands

Also known as:

Parking Special Assistance Currency Exchange Airport Lounge

Google Map of jersey airport

Getting There

  • How do I book airport parking?

    For airport parking see the Jersey Airport website www.jerseyairport.com

  • I am being dropped off/picked up at the airport. Is there a drop off point?

    Yes, there is a drop-off/pick up point located directly outside the main departure terminal at Jersey Airport.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    All Jet2.com flights depart from the main departures terminal.

Check-In

  • What time will the check-in desk open?

    The check-in desk will open 2 hours before departure.

  • What time will the check-in desk close?

    The check-in desk will close strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    Swissport provide the Special Assistance service at Jersey Airport.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    Unfortunately, Jersey Airport does not offer this service.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Any customer with assistance booked should proceed to the check-in desk to bag drop where assistance will be given. Alternatively, proceed to the Special Assistance desk located in the centre of the departures terminal.

At The Airport

  • Can I purchase a fast track ticket through security?

    Unfortunately, Jersey Airport does not offer this service.

  • What are the opening times for the Sales desk?

    The Sales desk will open between 06:00-21:30 for enquiries.

  • I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

    Aircraft Lost Property: 01534 744 153 | Terminal Lost Property: 01534 446 100

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes, the BA lounge is now open. Unfortunately, you are unable to pre-book this service. Please see a member of the Swissport Sales desk or Jersey Airport website for further details.

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 25 April 2019.